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RESA Power · 2 months ago

Remote Sr. Technical Trainer - Operational Excellence Champion Sign on Bonus up to $5,000

United States

Full-time

Remote

Senior Level, Lead/Staff

$130K/yr - $150K/yr

8+ years exp

RESA Power is a dynamic organization committed to ensuring the safety, performance, and compliance of electrical distribution systems. They are seeking a Senior Technical Trainer responsible for the operational excellence of Systems and Service teams, including the creation and delivery of technical training materials and acting as a subject matter expert for field technicians.

Electrical DistributionElectronicsManufacturing

Culture & Values

Responsibilities

Evaluate best practices in region and determine standardization plan. Work with counterparts and company Subject Matter Experts (SMEs) to create field SOPs and standardized templates, test sheets, report MOPs, Work Instructions, etc

Work together with TSMs, Fields Techs, while performing training and operational audits

Lead process improvement initiatives

Summarizes reporting, develops recommendations to improve quality and processes

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; visiting facilities; participating in professional societies

Evaluate the skills of all technicians in designated territory

In partnership with the technical writer, continue to develop and maintain a comprehensive catalog of technical training material covering a variety of Power Systems Topics that address gaps in learning identified by the Technician Competency Matrix. Deliver engaging training materials through hands on, live and virtual training independently or in collaboration with internal and external Subject Matter Experts (SMEs)

Work with a technical writer and the training program specialist to schedule, coordinate, and follow-up on training for designated employees. Incorporate data and assessments to measure the success of training course(s) and materials and analyze course feedback; use data to make program improvements and adjustments

Act as a SME for field technicians providing just-in-time guidance or referring the technician to appropriate guidance materials

Follow and achieve compliance, accreditation, and business goals including NETA Certification requirements and participation

Be willing to act as a mentor in our Apprentice and Mentorship Program (AMP)

Act as a liaison to technical schools in the territory and provide guidance for curriculum and participate in activities at the school including recruiting fairs

Attend trade shows and present on topics relevant to expertise. Deliver articles to trade magazines regularly

Develops, supports, evaluates, and monitors contract vendor training providers

Other duties as assigned

Qualification

NETA certificationPower Systems expertiseTechnical Training developmentNFPA70E StandardTraining othersMicrosoft ExcelPresentation skillsCritical thinkingProblem solvingOrganizational skillsWritten communicationVerbal communicationMentorship

Required

A Bachelor's degree in a related field or equivalent experience and at least 8 years of relevant field experience

NETA level 3 or 4 certification required (or equivalent certification recognized by an industry organization such as NFPA, NICET, NCEES, etc)

Experience with the NFPA70E Standard

Proven expertise in common Power Systems topics

Critical thinking, problem solving and desire to learn

Experience presenting to groups

Experience training others

Ability to accommodate and respond to unconventional training requests

Must be able to work independently

Passion for learning and teaching others

Proven experience in building training programs from the ground up

Intermediate skill level with PowerPoint, Word, Microsoft Excel, advanced skill preferred

Strong organizational skills

Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical personnel

Must be able to adjust to changes in workflow, prioritize as needed, and meet deadlines

Demonstrated strong sense of urgency and ownership of their process

Must demonstrate a team player mindset

Must be willing to travel within designated territory regularly and outside of the territory occasionally. Travel is scheduled and during a M-F work week