Boston Medical Center (BMC) · 1 month ago
Team Lead - Evening & Weekend
Boston, MA
Full-time
Onsite
Mid Level
$43K/yr - $62K/yr
3+ years expBoston Medical Center (BMC) is a leading provider of trauma and emergency services in New England, committed to excellent and accessible health services. The ASR Team Lead is responsible for overseeing the department's operations, ensuring quality patient care, and providing leadership to the administrative support staff.
Health CareHospitalMedicalNon Profit
Responsibilities
Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources
Provides leadership in complying with governmental, accreditation, other regulations/requirements, and with clinic policies
Assists in overall monitoring admin workflow and staff productivity
Establishes and maintains efficient communications between admins and clinical personnel
Assists in scheduling personnel for efficient, effective admin coverage of departmental obligations
Performs the duties of the administrative support staff within the department, as needed
Meets daily with team staff to exchange new information, discuss open issues and focus for the day
Functions as a trainer/coach to administrative support staff on technical, operational and policies/procedural issues. Communicates information, promotes excellence, quality care and cooperation among team members
Manages workflow and monitors quality of work of the support staff group to ensure an efficient operational flow, timely completion of assignments and adherence to department’s standards and regulations
Distributes workload in a fair and equitable manner in order to meet departmental goals and ensure proper patient flow
Assists supervisor/manager in determining appropriate work schedules to meet targeted goals; identifies problem areas and initiates changes in assignments, procedures, etc
Works cooperatively with team and takes appropriate steps to effectively resolve issues, seeking assistance from supervisor/manager when needed
Ensures that patients are directed to appropriate sites in a timely manner
Ensures that facility meets regulatory standards, as outlined by the hospital and Department of Public Health
Responds to patient inquiries, consulting with providers as needed
Authorizes “add-ons” on provider schedules, when deemed appropriate
Schedules appointments and obtains and updates registration information, including demographic, insurance and referral source, as needed
Notifies and confirms patient appointments via mail and/or telephone, or coordinates this task with others
Assists referral source, subspecialist and patient with referral authorization
Remains knowledgeable of and follows appropriate policies, procedures, and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness. Provides feedback to manager regarding follow-up action or non-compliant issues
Maintains a complete understanding of emergency procedures
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided
Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals
Follows established hospital infection control and safety procedures
Performs other duties as needed
The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to:
Front end customer service
Patient registration
Insurance/coverage verification
Appointment scheduling
Charge entry
Billing and managed care
Variety of administrative duties in support of department, such as:
Coordination of physician credentialing
Handling phones and mail
Filling out forms
Filing, photocopying, and faxing
Preparing letters and reports
Qualification
Required
An Associate's degree in Business or related field (or equivalent combination of formal education and experience)
Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance
Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example
Excellent organizational skills to set priorities and efficiently complete assigned work
Ability to effectively speak, read, and write English
Requires excellent communication, interpersonal and problem solving skills
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts
Ability to work independently and to make decisions based on department polices and established procedures
Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems (such as, IDX, SDK, ClinNet, Logician, etc.)
Demonstrated ability to run reports and analyze data to improve department efficiency
Must be able to maintain strict protocols of all confidential or sensitive information
Benefits
Medical
Dental
Vision
Pharmacy
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
Company data provided by crunchbase