FIGS · 4 days ago
UX Research Manager
Santa Monica, CA
Full-time
Hybrid
Senior Level
$135K/yr - $165K/yr
5+ years expFIGS is looking for an exceptional UX Research Manager to join the Ecommerce Team and lead the growth and delivery of user experience research across the organization. The UX Research Manager will own and execute studies, testing, and surveys that drive measurable business impact, while collaborating with various teams to ensure that research outcomes inform design and product direction.
ApparelConsumer GoodsFashionHealth CareRetail
Responsibilities
Champion user research and customers by translating healthcare professionals’ real-world experiences into better digital shopping solutions
Serve as FIGS’ foremost advocate for understanding and representing the customer
Lead research strategy across FIGS digital products, identifying opportunities that drive innovation, usability, and conversion
Design and conduct qualitative and quantitative studies, including remote and in-person interviews, participant recruitment, data analysis, surveys, A/B testing, and usability testing
Measure and communicate the impact of research, connecting insights to key metrics in line with company goals
Synthesize insights into clear narratives that inform design, product, and executive decisions
Build and operationalize research infrastructure, including tools, AI solutions, vendors, participant panels, and knowledge repositories
Partner cross-functionally with Product, UX Design, Engineering, Marketing, and Data teams to align research priorities with business objectives and revenue goals
Coach and mentor UX and Product teammates on research best practices, embedding rigor and curiosity across the Ecommerce Team
Qualification
Required
5–8 years of experience in UX Research or related fields (Human Factors, Psychology, HCI, Analytics, UX Design)
Proven experience in eCommerce and consumer-facing digital experiences
Skilled in both qualitative and quantitative research methods (usability testing, interviews, surveys, analytics, A/B testing)
Proficiency with Figma and common UX research tools; familiarity with basic statistical analysis
Ability to synthesize complex data into clear, actionable insights that influence product and business decisions
Strong collaboration skills partnering with Product, Design, Engineering, Data, and Marketing teams
Excellent storytelling and presentation skills, including experience sharing insights with executives
Strong project management abilities and comfort balancing multiple research streams in a fast-paced environment
Bachelor's degree in a related field or equivalent professional experience
Entrepreneurial mindset, curiosity, and a strong user-first approach
Preferred
Experience recruiting and managing niche participant panels (bonus points if you have experience with healthcare professionals)
Benefits
Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program.
Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
Annual bonus: This position is eligible to participate in the FIGS annual bonus program
Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass.
100% FIGS-sponsored life insurance and disability insurance
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Generous paid time off - We have 12 company holidays.
For salaried team members, we offer flexible vacation.
For our hourly team members, we offer up to 3 weeks of accrued vacation
Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
FIGS sponsored Uber Eats voucher for in-office weeks
Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
Benefits eligibility is determined by hour requirements and length of service
Company
FIGS
FIGS is a health care apparel company focusing on the design, technical fabrications, and the comfort of scrubs for healthcare providers.
201-500 employees
H1B Sponsorship
FIGS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$75MKey Investors
STORY3 Capital PartnersTulcoCampfire Capital
2021-06-11Post Ipo Equity
2021-06-11Post Ipo Debt
2021-05-27IPO
Leadership Team
Trina Spear
Co-Founder & CEO
Heather Hasson
Co-Founder/ Executive Chairman
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
2025-11-24
Company data provided by crunchbase