Deloitte · 3 hours ago
Lead Application Specialist
Westlake, TX
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expDeloitte is a leading technology company focused on innovation and operational efficiency. The Lead Application Specialist will be responsible for supporting and optimizing critical technology applications, ensuring alignment with organizational goals while delivering high-quality solutions.
AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management
No H1B
Responsibilities
Serve as the primary expert and point of contact for business-critical technology applications
Oversee application management, ensuring alignment with business goals and user requirements
Deliver technical support, troubleshooting, and optimization to maximize application performance and reliability
Collaborate cross-functionally to assess needs, implement solutions, and ensure user satisfaction
Lead initiatives for application enhancements, upgrades, and lifecycle management
Maintain strong documentation, process controls, and adherence to best practices and compliance standards
Translate complex technical concepts into accessible guidance for stakeholders and end-users
Oversee daily operations, maintenance, and lifecycle management of core enterprise applications
Troubleshoot, analyze, and resolve system and user issues, ensuring minimal disruption and prompt resolution
Perform root cause analysis and implement preventive measures for recurring issues
Collaborate with stakeholders to elicit and refine application requirements
Translate business needs into functional configurations and customizations, balancing usability, security, and performance
Validate and approve system changes, upgrades, and integrations
Serve as the primary point of contact for users and business leaders regarding application capabilities and enhancements
Provide training and guidance to end-users and colleagues, translating technical details into accessible information
Ensure stakeholder needs are met through effective communication, SLA adherence, and continuous improvement
Lead key application initiatives, including implementations, migrations, or process improvements
Conduct technical research and provide recommendations for new tools and features
Mentor team members on application best practices, troubleshooting, and efficient process flows
Coordinate and prioritize multiple tasks or projects, managing workload to meet changing deadlines and business demands
Guide cross-functional teams as needed during application upgrades or incident resolution
Qualification
Required
Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field
Minimum of 5 years of experience managing critical business applications or technology solutions with Infor Hospitality applications, building management systems, AV-related platforms, and/or other enterprise application tools
Onsite at Westlake, TX Deloitte office with ability to work overtime, including nights and weekends as needed (e.g. provide after-hours support on a rotational basis with occasional travel required to offices in local geography)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred
Certification(s) in relevant platforms or technologies preferred (e.g., ITIL, Microsoft, Oracle)
Proficient in troubleshooting application incidents, performing root cause analysis, and resolving issues in a timely manner
Strong understanding of software configuration, customization, and release management processes
Experience with integration of applications, including APIs, data exchanges, and middleware
Skilled in creating and maintaining application documentation, knowledge bases, and user guides
Familiarity with application security best practices, user access controls, and data privacy compliance
Ability to develop, execute, and document test plans for application changes and upgrades
Proficient with reporting and analytics tools used for application monitoring and performance measurement
Comfortable with ticketing and IT service management platforms (e.g., ServiceNow, Remedy, Jira Service Management)
Ability to train and support end-users, including conducting workshops and developing training materials
Experience participating in cross-functional project teams focused on application implementations or process improvements
Understanding of ITIL or similar IT service management frameworks and methodologies
Benefits
Discretionary annual incentive program
Company
Deloitte
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Muraya
Chief Executive Officer - East Africa
Joe Ucuzoglu
Global Chief Executive Officer
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