ADP · 13 hours ago
Deal Desk Analyst I - Major Account Services (MAS)
Maitland, FL
Full-time
Hybrid
Mid Level
3+ years expADP is a comprehensive global provider of cloud-based human capital management solutions, and they are seeking a Deal Desk Analyst I within their Major Account Services team. This role is essential in driving early-stage customer success by supporting sales teams and managing customer onboarding processes for SMB clients.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
The team will act as a “one-stop-shop” for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business
Responsibilities include structuring SMB deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling of sensitive information, quote management, knowledge of federal/state/local guidelines, and more
Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures
Developing tools/calculators that simplify capturing and reporting of payroll balances
Provide a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR SMB clients from sale to start
Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve
Ensure smooth and successful hand-off of customer to Service organization
Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
Qualification
Required
At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment
Prior experience in customer success/customer onboarding operations are a plus
Preferred
Ownership mindset, making the customer top priority, curiosity, and high ethical standards
Excellent interpersonal and relationship management skills
Excellent written and verbal communication skills, along with organizational and time management
Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills
Meticulous with strong analytical skills and judgement/decision-making ability
Ability to work in a fast-paced, performance-based environment and meet deadlines
Work independently and proactively drive issues to resolution
Knowledge of HR and Payroll industry tools and best practices are also a plus
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2025-12-17
MarketScreener
2025-12-17
2025-12-16
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