OpenAI · 1 month ago
User Safety & Risk Operations Manager, Ops Enablement & Analytics
San Francisco
Full-time
Hybrid
Senior Level, Lead/Staff
$345K/yr - $345K/yr
8+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The User Safety & Risk Operations Manager will lead the Ops Enablement & Analytics team, focusing on building operational workflows and systems that support safety operations while collaborating with various teams to enhance operational maturity and scalability.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Build and lead the Ops Enablement & Analytics team, including hiring, coaching, and career development
Design and scale core operational workflows, routing systems, triage logic, escalation paths, and queue architectures across all safety verticals
Partner with Product and Engineering to evolve internal operational tooling—including labeling workflows, detection and routing pipelines, classifier feedback loops, and case management interfaces
Lead automation-first operations by identifying opportunities to reduce manual work, increase precision, and improve reviewer and vendor efficiency
Develop and maintain operational dashboards, KPI frameworks, forecasting tools, and performance reports for all USRO teams
Analyze trends, bottlenecks, classifier signal strength, and operational risks; communicate insights clearly to cross-functional stakeholders
Build and maintain SOPs, reviewer guidelines, QA frameworks, training materials, golden sets, and structured processes for both internal teams and vendors
Partner with Vendor Operations to manage forecasting and capacity planning, and to ensure external teams are meeting quality, throughput, and SLA targets
Translate ambiguous or evolving product/policy requirements into clear, scalable operational processes
Drive operational maturity across USRO by introducing structure, documentation, measurement, and continuous improvement frameworks
Collaborate with Policy, Product, Legal, Research, and Engineering teams to ensure operational signals feed into product improvements, policy updates, and detection strategy
Anticipate future operational needs and design systems that scale with global growth and increasing risk complexity
Qualification
Required
8+ years of experience in Trust & Safety Operations, Risk Operations, Support/Strategy & Operations, analytics, or similar domains, including 5+ years of people management
Designed and scaled operations systems—workflows, automations, tooling, vendor programs, data models—in fast-paced or high-growth environments
Strong analytical + technical fluency (SQL, Python, data modeling, ML/classifier development)
Think in systems: enjoy designing scalable structures and simplifying complex problems
Communicate with clarity and structure, and can influence cross-functional stakeholders
Thrive in ambiguous, high-stakes environments and balance strategy with hands-on execution
Maintain a humble, collaborative, and action-oriented approach
Operate with a data-driven mindset and love building foundational capabilities from the ground up
Benefits
Relocation assistance to new employees
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
2026-01-09
The Motley Fool
2026-01-09
Company data provided by crunchbase