Inframark · 1 month ago
Billing Representative I
Jersey Village, TX, USA
Full-time
Onsite
Entry Level
1+ years expInframark is a leader in water management, dedicated to ensuring clean and reliable water services for communities. They are seeking a Billing Representative I to provide customer care and billing support, handling inbound inquiries and processing payments accurately.
InfrastructureTransportationWaste ManagementWaterWater Purification
Responsibilities
Answer inbound calls/emails/chats; authenticate customers and document interactions in CRM/CIS
Process payments, set up autopay, and provide balance/usage information per policy
Submit and track service requests (re‑reads, move‑in/move‑out, start/stop, leaks) and simple billing adjustments for approval
Research routine bill questions (read dates, rates, late fees) using SOPs and knowledgebase; escalate as needed
Update account profiles, mailing addresses, exemptions, and contact preferences; maintain accurate notes
Meet or exceed KPIs (FCR, QA score, adherence, AHT) and participate in coaching and training
Protect customer data and follow payment security and privacy requirements
Qualification
Required
1–2 years of customer service or call center experience; utilities experience a plus
Proficiency with Microsoft 365; ability to learn CIS/CRM systems and follow documented SOPs
Clear communication, empathy, and problem‑solving; accurate data entry and attention to detail
High school diploma or equivalent required
Preferred
Some college preferred
Benefits
Health, dental, and life insurance
401(k) plan
Paid time off
Sick leave
Holidays
Wellness plan
Company
Inframark
Inframark is an Water Infrastructure Operations and Infrastructure Management Services.
1001-5000 employees
H1B Sponsorship
Inframark has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-21Acquired
Leadership Team
O
Ozong Etta
Chief Financial Officer
Recent News
Company data provided by crunchbase