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Manulife · 3 weeks ago

Learning & Development Specialist – Sales Enablement

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$72K/yr - $119K/yr

5+ years exp

Manulife is a leading international financial services provider, and they are seeking a strategic and creative Learning & Development Specialist to join their Sales Enablement team. This role combines instructional design expertise with e-learning development skills to create impactful learning solutions that drive sales performance and business outcomes.

FinanceFinancial ExchangesFinancial Services

Responsibilities

Conduct needs assessments and performance gap analyses to inform learning solutions

Collaborate with subject matter experts to define clear, measurable learning objectives that directly support business priorities and sales performance goals

Design learning programs that align with sales enablement goals, including onboarding, product training, and skills development

Apply adult learning principles and instructional design models (e.g., ADDIE, SAM) to create effective learning experiences

Develop interactive e-learning modules, videos, simulations, and microlearning assets using tools such as Articulate Storyline, Rise, Camtasia, and Seismic Learning

Create visually engaging storyboards and scripts that support learning objectives and brand standards

Ensure accessibility and responsiveness across devices and platforms

Partner with sales leaders and SMEs to translate business needs into learning outcomes

Embed learning into sales workflows and tools to support just-in-time learning and performance support

Align content with sales methodologies, product launches, and go-to-market strategies

Manage course deployment and tracking within the Learning Management System (LMS)

Test and troubleshoot SCORM packages for functionality and reporting accuracy

Leverage data and analytics to measure learning effectiveness and optimize content

Deliver regular KPI updates to stakeholders, ensuring transparency and continuous improvement in course adoption and effectiveness

Lead end-to-end project management for learning initiatives, including timelines, resources, and stakeholder communication

Facilitate reviews and feedback loops with SMEs and business partners

Maintain documentation and version control for all learning assets

Qualification

Instructional DesignE-learning DevelopmentAdult Learning TheorySales Enablement PrinciplesE-learning Authoring ToolsProject ManagementMultimedia ProductionData-driven EvaluationCommunication SkillsCollaboration Skills