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Elite Sports Clubs · 1 month ago

Regional Operations and Member Experience Director

Milwaukee, WI

Full-time

Onsite

Director/Executive

Elite Sports Clubs is a vibrant community that brings people together through fitness, sports, and fun. As a Regional Operations and Member Experience Director, you will ensure high-quality service and operational excellence across multiple clubs, coaching staff and developing procedures to enhance member experience.

FitnessHealth CareSports

Diversity & Inclusion

Responsibilities

Drive daily excellence across multiple clubs by ensuring every guest touchpoint is warm, consistent, and high-quality

Support front desk hospitality

Uphold the club’s brand of exceptional member experience

Coach staff

Develop standard operating procedures

Identify opportunities for improvement

Ensure every club operates at its best every day

Qualification

Hospitality leadershipMember experienceOperations coordinationQuality assuranceSOP developmentTrainingHousekeeping standardsMulti-site managementCommunicationProblem-solving