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Thermo Fisher Scientific · 2 weeks ago

On-Site Field Service Engineer II - DB/EFA - Boise, Idaho

Idaho, United States

Full-time

Onsite

Mid Level

3+ years exp

Thermo Fisher Scientific is a leader in materials and structural analysis, specializing in electron microscopy solutions. The Field Service Engineer will perform on-site installation, servicing, and repair of sophisticated equipment, ensuring proper functionality and customer satisfaction.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine

No H1B

U.S. Citizen Only

Responsibilities

Assists/conducts on-site installation of complex equipment and follow testing procedures to ensure proper working order

Assists on-site scheduled planned maintenance visits

Provide troubleshooting and repair support for customers and other field service personnel

Cultivate and develop positive working relationships with customers, system users and company personnel

Travel, often on short notice, to customer sites to resolve problems or support other field service personnel

Complete and submit field service reports

Provide training for customers and users on system maintenance

Provide feedback to product quality teams

Provide appropriate input in writing updating and correcting various system documentation

Provide feedback for various reports including identifying and isolating unique problems with system

Align with application scientists to collaborate on outstanding solutions to meet our users challenges

Must maintain Thermo Fisher Scientifics’ 4i Values

Qualification

Troubleshooting complex systemsOperating analysis toolsUltra High Vacuum (UHV)Windows software environmentsCustomer service skillsInterpersonal communicationProblem solvingTeamworkTime managementOrganizational skills

Required

Able to lift 40 lbs. without assistance

An associate degree from a technical or undergrad program in electronics, physics, engineering, computer science or similar field preferred; or 1-3 years of relevant combination of skills and experience

3-5 years' Experience or ability to learn: Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required

Experience with Ultra High Vacuum (UHV) a plus but not required

Experience operating O-scopes, digital voltmeter and logical problem solving

Required to read, write, and speak English fluently

Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision

Detail oriented, problem solver, promote team environment

Display a high level of confidentiality for both customer and Thermo Fisher Scientific

Literate in Windows software environments

Must be willing to travel 0-25% of the time

Must possess a valid driver's license and passport and travel regionally and internationally as the need arises

May require proof of Covid-19 vaccination

Extensive walking may be required

May work at customer locations, in office environment to include cubicles and/or in laboratory environments

Must be able to secure entrance to US Government laboratories and facilities

Potentially pass-through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats

Physical requirements include the ability to lift up to 50 lbs