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Central Pacific Bank · 1 month ago

Customer Experience Representative (Part-Time 20 hours/week)

HONOLULU, HI, US

Full-time, Part-time

Hybrid

Entry Level

$18/hr - $20.40/hr

1+ years exp

Central Pacific Bank is a financial institution that values teamwork and exceptional service. They are seeking a Customer Experience Representative to handle incoming calls and emails from customers, providing assistance with banking needs and ensuring a positive customer experience.

BankingFinancial Services

Responsibilities

Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action

Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required

Document and/or escalate issues to ensure customers’ concerns are addressed promptly and appropriately

Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services

Fulfill customers’ special requests by utilizing support systems/tools or refer to appropriate personnel/departments

Prepare update forms for deposit and loan accounts, such as address and phone number changes

Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc

Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc

Convert inquiries into account openings by referring customers to appropriate business units

Qualification

Customer service experienceOral communicationWritten communicationActive listeningProblem solvingTime managementAdaptability

Required

High School diploma or equivalent

1+ year of customer service experience

Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary

Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated

Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications

Must be able to clearly communicate verbally and in writing with all internal and external customers

Must also be able to hear sufficiently to engage in daily discussions and interactions

Must be able to read and understand bank-related documents

Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time

Must also be able to adapt to different work environments as needed to perform the job