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Abode · 1 month ago

Data & Administrative Specialist

San Francisco, CA

Full-time

Onsite

Entry Level

$27/hr - $29.70/hr

1+ years exp

Abode is one of the largest and effective nonprofits working to end homelessness in the Bay Area. The Data and Administration Specialist is responsible for data compilation and analysis, as well as various administrative duties to support program residents who have been chronically homeless within the County.

Non-profit Organization Management

Responsibilities

Collect and enter service data into multiple database systems. Ensure quality and timeliness of all data collected and entered in various data systems (i.e., HMIS, Slate, MyEvolv - Electronic Medical Record EMR, etc.). Provide feedback, coaching, and direction to staff and supervisor to improve data quality

Manage intake and data entry of EMR. Collect and enter enrollment paperwork and other forms into the EMR system. Ensure quality and timeliness of all data collected and entered

Provide support to the team and act as back up to the Quality Assurance Coordinator on training and troubleshooting issues in the EMR

Interface with Starlight and Clinical Manager to ensure billing is correct and ready to be submitted. Provide feedback to the Clinical Manager about incomplete notes

Complete Medi-Cal checks for qualifying programs and Clinical Case Management programs

Provide support with on-going chart audits and work with Clinical Supervisor and County Quality Assurance during Annual Medi-Cal audit

Identify and deliver improvements to current data maintenance and develop automation to improve data integrity

Be the escalation point for missing or incorrect data in the data system, support internal requests for data and promptly resolve data related issues

Support implementation of improvements to the administrative and Quality Assurance infrastructure of the program

Provide administrative support to mental health clinicians and other program staff including the Program Manager, Clinical Supervisor, Psychiatrist, and Director of Health and Wellness. Assist program managers with ensuring the office is running smoothly

Manage the office space, working with maintenance, vendors, county, landlord, etc

Maintain program rosters, ticklers, and other tracking mechanisms. Send out reminders to staff when items are due/overdue and work with the Program Manager/Director to ensure forms are completed correctly and on time

Provide support to Psychiatrist: greet participants for appointments, backfill appointments, communicate as needed with pharmacies and insurance companies, and provide administrative support as needed

Provide a welcoming demeanor and good customer service to participants using the mental health services in the program and other program participants visiting the offices

Attend meetings and distribute meeting notes

Organize space, invitations, attendance, and snacks/meals for training/meetings

Assist in on-boarding new staff by providing orientation to site and training specific to things like timesheets, check requests, etc

Implement improvements to the administrative infrastructure of the program and Clinical Case Management program

Participate on the Safety Committee and provide leadership around site specific safety issues

Utilize your personal vehicle throughout the week to deliver items to administrative offices and run other errands to support the program

Other duties as assigned

Qualification

Data analysisEMR systemsAccounting experienceMicrosoft OfficeOrganizational skillsVerbal communicationWritten communicationProblem-solvingTeam collaborationAttention to detail

Required

Associate degree in Business Administration, Accounting, or related AA degree or equivalent employment experience

1 year accounting/billing/administrative in a non-profit environment or 3 years of accounting/billing/administrative experience in a non-profit environment required, without a degree

Experience in data and billing systems and in developing policy and procedures for these systems

Use of personal vehicle, proof of a valid and current California Driver's License and current insurance along with a clean DMV record required

Ability to work flexible hours, including some weekends and evenings

Excellent verbal & written communication, organizational, and time management skills

Strong analytical and problem-solving skills with meticulous attention to detail

Complete knowledge and understanding of confidentiality / HIPAA requirements

Ability to work well independently and collaboratively with teams

Proficiency in Microsoft Office programs, systems, platforms, and experience with Medical Record Systems

Ability to learn and use required mobile devices and business-related applications

Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts

Communicating with others to exchange information; seeing to read a variety of materials

Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers

Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer

Ability to drive and sit in a car for prolonged periods of time

Ability to move between floors, ascending and descending stairs

Light work that may include moving or lifting objects up to 25 pounds

Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel

Benefits

100% paid health, vision, and dental options

19 PTO days & 12 Holidays per year

Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more

3% retirement match/contribution

Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events

Company

Abode

Abode's mission is to end homelessness by assisting low-income, un-housed people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Founded in 1989

Fremont, California, USA

501-1000 employees