Hörmann · 1 month ago
Customer Service Representative 1 - Sumner WA
Sumner, WA
Full-time
Onsite
Entry Level
$18/hr - $23.58/hr
1+ years expHörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. They are seeking a Customer Service Representative to handle customer inquiries, process orders, and provide support in a fast-paced environment.
Construction
Responsibilities
Field inbound customer service support calls with potential for extended periods of high volume
Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale
Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
Troubleshoot customer service problems
Process orders in a fast-paced environment
Provide knowledgeable answers to questions about product, pricing and availability
Help customers navigate our website and place orders online
Work with internal departments to meet customers’ needs
Work with customers to resolve product returns, shipping inquiries and order status questions
Other related job duties as assigned
Qualification
Required
High School Diploma or GED equivalent
Strong oral and written communication skills
Strong interpersonal skills
Proficient computer, keyboarding and 10-key skills
Ability to efficiently network and coordinate work with customers and suppliers
Ability to manage effectively time to meet targets and deadlines
Ability to excel in a fast-paced environment
Ability to multitask
Preferred
College coursework
One year of professional customer service experience
Experience in a manufacturing or garage door industry
Thorough knowledge of products and quality standards
Knowledge of customer service principles and practices
Extensive knowledge of product catalog and troubleshooting techniques
Positive, upbeat and professional demeanor
Professional, engaging verbal communication skills by phone and in person
Experience handling high volume phones
Benefits
401(k)
401(k) matching
Dental Insurance
Health Insurance
Health Savings Account
Life Insurance
Paid time off
Tuition reimbursement
Vision Insurance
Company
Hörmann
The Hörmann Group is Europe's leading provider of front doors and garage doors.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase