Apply on Employer Site

DEX Imaging · 2 months ago

National DCA - Patrol Support Technician

Tampa, FL

Full-time

Onsite

Entry Level

2+ years exp

DEX Imaging is a company focused on providing effective customer service through in-depth knowledge of their products and programs. The National DCA / Patrol Support Technician is responsible for assisting with installations, maintaining accounts, and ensuring customer satisfaction while managing multiple tasks and relationships.

Business Development

Responsibilities

Assisting with installs and ensuring the completion of tasks

Maintaining accounts post installation

Obtaining Meters from customer devices remotely, via email and phones calls

Data Entry, Creating excel spreadsheets, and Remote Onboarding

Overseeing the many DCA’s on many accounts while maintaining device health report

Organizing and documenting reports and paperwork

Sending Emails, Labels, Patrol Boxes, and software links to New and or existing customers

Adding Machines to Contract from your Desk / Remotely

Ensuring customer’s satisfaction while keeping a positive relationship

Contribute, or otherwise assist

Assisting other divisions within DEX Imaging

Office position

Review customer to proactively look at non-reporting printers and or stage devices

Qualification

Customer serviceOrder processingData entryDetail orientedMultitaskingEffective communicationTeam collaborationSelf-motivated

Required

High School Diploma; Bachelor's Degree (BSc/BA); or 2+ years of experience in an administrative capacity and/or training; or equivalent combination of education and experience

Excellent verbal and written skills

Well organized and detail oriented

Able to demonstrate the ability to undertake the above responsibilities

Resilient to coping with high demands, multitasking, prioritizing duties, work under pressure

Able to demonstrate initiative and a proactive approach to daily tasks

Self-motivated and able to take responsibility

Punctual and Reliable

To build positive relationships and all levels both internally and externally

Able to work independently as well as part of an effective team

Work on tight deadlines

Able to manage sensitive and confidential information

Exceptional customer service abilities