QGenda ยท 3 months ago
Implementation Consultant - New Grad
Atlanta, GA
Full-time
Hybrid
New Grad, Entry Level
0+ years expQGenda is redefining healthcare workforce management everywhere care is delivered. They are seeking an Implementation Consultant to help customers maximize the value of QGenda through proper product configuration and support during the onboarding process.
Health CareHospitalInformation TechnologyMedical DeviceSchedulingService IndustrySoftware
No H1B
Responsibilities
Develop foundational technical knowledge of the QGenda platform by shadowing projects, receiving mentorship from senior team members, and owning the configuration of low-complexity projects
Become familiar with the QGenda system by working on a variety of projects across multiple customer types
Collaborate with Solution Architects and Senior ICs on implementations to gain an understanding of complex customer requirements and enterprise solution design
Collaborate with Technical Specialists on implementations to facilitate efficient and standardized configuration of product building blocks
Collaborate with Project Coordinators and Project Managers on implementations to communicate with customers, maintain project timelines, and mitigate project risks
Combine logic-based reasoning skills with knowledge of the QGenda platform to consultatively gather customer requirements, and design and configure a solution to meet them
Test the configured solution and troubleshoot to remove discrepancies between desired and actual functionality
Analyze multiple possible configurations to select the optimal choice based on the following: best fit for the customer, valid interaction of features, and maintainability
Utilize internal knowledge base platforms to learn configuration best practices and implement customer solutions accordingly
Conduct trainings that enable the customer to effectively maximize their use of the product
Validate the quality and cleanliness of the solution prior to handoff at project end, removing all components used as examples or for testing purposes
Create robust documentation for each customer to transfer all maintenance knowledge to the respective TAM and CS teams
Make all applicable updates in project management tools accurately and promptly (e.g., Salesforce, TaskRay, etc.)
Leverage established internal resources for technical guidance and expertise (e.g., mentors/buddies, Office Hours, 1-on-1s, knowledge base documentation, etc.)
Engage in client onsite activities during implementation with the aid of a supervising resource
Communicate to colleagues, direct supervisor, and other leadership within expected, reasonable time frames
Adhere to all company policies, QGenda workflows, and time-entry requirements
Complete other duties as directed by a member of QGenda management/leadership
Qualification
Required
Bachelor's degree in Engineering required
0-2 years of work experience
Available for full-time employment starting in February/March 2026
Communicate technical information effectively and understandable to non-technical audiences
Proactively identify and solve problems and then build sustainable solutions to prevent recurrence
Manage a project, work to deadlines, and prioritize between competing demands
Demonstrate personal drive to complete assigned action items and self-assign work as needed
Demonstrate detail-oriented and organized skill set
Experience utilizing Salesforce, or similar CRM software
Proficiency in Google GSuite Products (Documents, Sheets, Slides)
Ability to work in a team environment
Ability to travel for customer meetings, conferences, and other industry events
Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet
Preferred
SaaS/Software technical configuration and implementation experience
Experience/exposure to the healthcare and IT ecosystem
Benefits
Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement
401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
Company
QGenda
QGenda is the provider of cloud-based automated physician scheduling solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Francisco Partners
2024-08-12Acquired
2020-06-10Private Equity
2016-06-01Private Equity
Leadership Team
Greg Benoit
CEO
B
Blake Birkenfeld
SVP, Shift Admin
Recent News
2025-07-14
Business Wire
2025-07-09
Company data provided by crunchbase