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Georgia-Pacific LLC · 1 day ago

Area Customer Service Manager

Spartanburg, SC

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Georgia-Pacific LLC is seeking an innovative and driven Area Customer Service Manager to lead their Customer Service team for Corrugated facilities. In this role, you will work collaboratively with cross-functional teams to deliver exceptional service and enhance customer experience as a key member of the leadership team.

Clean EnergyManufacturingNatural Resources

No H1B

Responsibilities

Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business

Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company’s vision and goals

Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management

Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback

Identify and implement process improvements that enhance the customer experience and drive operational excellence

Empower team members to recognize their strengths, grow professionally, and contribute to the team’s success

Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs

Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment

Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation

Qualification

Customer Service ManagementProcess ImprovementTeam LeadershipERP SystemsCoaching SkillsData-Driven Decision MakingCommunicationRelationship Building

Required

Ability to lead and support a team through coaching, performance feedback, and collaboration

2+ years experience supporting key customer accounts in a manufacturing, industrial, distribution or similarly fast-paced environment

Strong communication skills and the ability to build relationships across departments and with customers

Preferred

Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment

Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS

Benefits

Medical

Dental

Vision

Flexible spending and health savings accounts

Life insurance

ADD

Disability

Retirement

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Company

Georgia-Pacific LLC

Glassdoor3.7

Georgia-Pacific and its subsidiaries are among the world’s leading manufacturers and marketers of bath tissue, paper towels and napkins, tableware, paper-based packaging, cellulose, specialty fibers and building products.

Founded in 1927

Atlanta, Georgia, USA

10001+ employees