Elme Communities · 1 month ago
Resident Relations Manager
Alexandria, VA
Full-time
Onsite
Mid Level
$31.73/hr - $33.65/hrElme Communities is dedicated to enhancing the living experience for value-conscious renters, focusing on compassionate customer service and community maintenance. The Resident Relations Manager will elevate customer service experiences, engage with residents and vendors, and contribute to resident satisfaction and retention efforts.
CommunitiesReal EstateResidential
Responsibilities
Trust Builder and Ambassador of Exceptional Resident Experiences Elevate the customer service experience for existing and prospective residents in accordance with our service standards
Engage with existing and prospective residents, guests and vendors to solve problems and provide timely assistance
Maintain organized records and provide office support
Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals
Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts
Champion Company values and operations standards
Demonstrate your learning agility by owning your path to professional development and advancement
Follow up on all resident inquires and complaints
Effectively and professionally resolve conflict with residents
Work with legal on lease violations (follow up until resolutions)
Notify and deliver violation notices (and notate accounts)
Work with Maintenance to coordinate service requests
Schedule work in occupied units with Maintenance and contractors
Work with the CapEx team to notify residents of scheduled work
Pest control management
All resident's notification in relation to work, complaints, violations, maintenance issues, and related activities, etc
Coordinate temporary housing for residents with major maintenance issues (using on-site gues suites)
Work with the team on resident events
Escalate and communicate residents inquires, concerns, and violations to GM that can't be resolved by the Residential Manager
Qualification
Required
Elevate the customer service experience for existing and prospective residents in accordance with our service standards
Engage with existing and prospective residents, guests and vendors to solve problems and provide timely assistance
Maintain organized records and provide office support
Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals
Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts
Champion Company values and operations standards
Demonstrate your learning agility by owning your path to professional development and advancement
Follow up on all resident inquiries and complaints
Effectively and professionally resolve conflict with residents
Work with legal on lease violations (follow up until resolutions)
Notify and deliver violation notices (and notate accounts)
Work with Maintenance to coordinate service requests
Schedule work in occupied units with Maintenance and contractors
Work with the CapEx team to notify residents of scheduled work
Pest control management
All resident's notification in relation to work, complaints, violations, maintenance issues, and related activities, etc
Coordinate temporary housing for residents with major maintenance issues (using on-site guest suites)
Work with the team on resident events
Escalate and communicate residents inquiries, concerns, and violations to GM that can't be resolved by the Residential Manager
Benefits
401(k) Matching: Plan for your future with our generous 401(k) matching program.
Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
Paid Time Off: Recharge and relax with our paid time off policy.
Paid Holidays: Celebrate life's moments with paid time off on holidays.
Pet Insurance: Because we know your furry friends are family too!
Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.
Company
Elme Communities
Elme Communities is a real estate firm that offers residential apartments and community services.
Founded in 1960
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
Goldman Sachs Bank USA
2025-11-12Post Ipo Debt· $520M
2024-07-11Post Ipo Debt· $500M
1984-07-27IPO
Leadership Team
Steven Freishtat
Executive Vice President, Chief Financial Officer
Tiffany Butcher
Chief Operating Officer
Recent News
2026-01-06
2025-11-26
Company data provided by crunchbase