Volunteers of America Los Angeles · 2 months ago
Program Supervisor III
Los Angeles, CA
Contract
Onsite
Mid, Senior Level
$31.35/hr - $33/hr
4+ years expVolunteers of America Los Angeles is a non-profit organization committed to serving vulnerable populations and strengthening communities. The Program Supervisor III role involves supervising program staff, ensuring compliance with grant objectives, and coordinating services to meet the needs of clients with multiple co-morbidities.
Non ProfitSocial
Responsibilities
Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals
Provide direct supervision of professional and operational staff
Spend the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff
Advisor and mentor to staff, while performing organizational tasks
Analyzes and resolves problems, interprets policy, demonstrates solid subject matter knowledge
Conducts weekly case conferencing and monthly case files audits with staff to assist participant progress, and assure records are complete and accurate
Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures
Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services – train and mentor staff
Steward of program assets and budget, oversees asset protection measures
Coordinate outreach and collaboration efforts with community partners and stakeholders
Other duties as assigned
Responsible for day-to-day Program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources
Keep and maintain appropriate records of all services provided to clients, in both hard (paper) and soft (electronic) files, ensuring records are accurate and matching; report regularly to Director progress of project timelines
Collaborates with other service providers to link various programs to community resources and supportive services
Keep comprehensive records of compliance with Funder and Regulatory requirements
Responsible for case management team’s development through: training, policy and procedure, structured supervision, and learning collaboratives
Identifies better, faster, more efficient ways to achieve the program goals and objectives
Community Outreach
Other duties as required and may be subject to change
Qualification
Required
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Associate's degree or a combination of relevant education and experience (2 years)
One year of post-graduate work in Social Services (3 years total experience if no degree)
18 Months of supervisory experience in a social services organization (leading programs, projects, or staff)
Preferred
Master of Social Work or discipline related to Program services
Prior experience as a supervisor or team leader managing (10) or more individuals
Experience with managing public contacts (e.g. HUD ESG, SAMHSA)
Experience with report development for public funders
Knowledge about community resources
Experience with HMIS and other relevant databases used by partner service providers
Ability to work with people from various backgrounds and/or limited English capabilities
Benefits
VOALA offers competitive medical, dental, vision and retirement benefits
Company
Volunteers of America Los Angeles
VOALA is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jordan Vasquez
People Operations Business Partner
Vanessa Brown
People Relations Partner Specialist
Recent News
2022-06-14
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