Berkshire Hathaway GUARD Insurance Companies · 3 months ago
Claims Business Process Engineer
NYC Metro Area
Full-time
Hybrid
Mid Level
$100K/yr - $160K/yr
3+ years expBerkshire Hathaway GUARD Insurance Companies is a leading provider of Property & Casualty insurance products. The Claims Business Process Engineer will analyze, design, and optimize workflows within the Claims organization, collaborating with various teams to improve efficiency and enhance customer experience.
Commercial InsuranceFinancial ServicesInsuranceLife Insurance
No H1B
Responsibilities
Map and document current‑state claims processes in core claim and supporting functions such as FNOL, coverage validation, investigation/ evaluation, settlement, recovery, SIU, and vendor management
Conduct root-cause analysis to identify operational friction, inefficiencies, handoff issues, and sources of leakage
Design future‑state workflows that streamline processes, reduce manual effort, and improve cycle time and quality
Apply continuous improvement methodologies to drive measurable outcomes
Analyze operational performance metrics (cycle time, severity, productivity, touchpoints, leakage, quality)
Partner with data teams to interpret claims trends and identify areas for intervention
Collaborate with IT and product teams on requirements for claims platform enhancements
Identify and evaluate opportunities for automation, including RPA, AI/ML models, straight‑through processing, and digital self‑service
Lead user acceptance testing (UAT) and support change management for technology releases
Work with claims managers, adjusters, and leaders to understand pain points and operational needs
Facilitate workshops, process discovery sessions, and brainstorming activities
Serve as a liaison between business and technical teams to ensure solutions align with Claims strategy
Develop rollout plans, training materials, and communications to support adoption of new processes or tools
Partner with stakeholders to monitor impacts post‑implementation and refine as needed
Ensure solutions are embedded into standard operating procedures and governance frameworks
Qualification
Required
Bachelor's degree in Business, Operations, Engineering, Data & Analytics, or related field
3–5 years of experience in process improvement, business analysis, or operations in P&C insurance claims
Proven experience with process mapping tools (e.g., Visio, Miro)
Strong analytical and problem‑solving skills, including working with operational data
Exceptional communication skills and ability to collaborate at all levels
Preferred
Experience with core insurance platforms—policy, claims, billing
Familiarity with RPA, workflow automation, or AI/ML applications in insurance
Exposure to regulatory and compliance requirements in P&C insurance
Experience with Lean, Six Sigma, or continuous improvement methodologies (certification a plus)
Experience supporting Agile teams (Scrum, Kanban)
Applicants must be authorized to work in the U.S. without current or future sponsorship needs
Benefits
Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!
Company
Berkshire Hathaway GUARD Insurance Companies
Berkshire Hathaway GUARD Insurance Companies offers property, casualty and commercial insurance solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carl Witkowski
Chief Operating Officer
Lyle Hitt
Chief Insurance Officer and Executive Vice President
Recent News
Business Wire
2025-08-13
Coverager - Insurance news and insights
2024-12-10
Morningstar, Inc.
2024-11-26
Company data provided by crunchbase