EOS IT Solutions · 1 day ago
Data Center Service Director
New Albany, OH
Full-time
Onsite
Director/Executive
$165K/yr - $185K/yr
10+ years expEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services. They are seeking a highly experienced and strategic Data Center Service Director to lead global service delivery and operations for a key client’s data center and test/dev environments, ensuring exceptional service performance and operational efficiency.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Define and execute the vision for global data center service delivery in alignment with client goals and EOS strategy
Act as the senior escalation and communication point for all service-related matters
Develop and own the global service roadmap, identifying opportunities for growth and improvement
Drive a customer-first culture rooted in operational excellence and accountability
Oversee end-to-end service activities including installations, maintenance, incident resolution, and technical support
Ensure adherence to SLAs, KPIs, and operational level agreements (OLAs)
Conduct executive-level service reviews such as QBRs and ABRs with internal and client leadership
Align global service delivery with supporting functions such as PMO, HR, and innovation
Lead cross-regional initiatives using Lean Six Sigma and continual service improvement (CSI) methodologies
Standardize global service delivery processes and optimize resource utilization
Champion the implementation of automation and service management platforms to enhance efficiency and reporting
Ensure consistent governance and quality control across all active regions
Build, lead, and mentor high-performing international teams across multiple time zones
Foster collaboration across cultures and geographies to drive collective success
Promote EOS values and leadership principles through development, recognition, and engagement initiatives
Own the commercial performance of service operations, ensuring accurate billing, budgeting, and financial transparency
Manage third-party vendor relationships and enforce compliance with contractual terms
Support pricing strategies, contract renewals, and RFP creation for expansion initiatives
Ensure compliance with global regulatory standards such as ISO 27001, NIST, PCI-DSS, and others
Lead risk mitigation efforts to secure service continuity and infrastructure integrity
Qualification
Required
10+ years of experience in IT service delivery, with at least 5 years in a senior leadership role
Proven experience managing large-scale, global data center operations
Deep understanding of compute, network, storage, and data center infrastructure
Familiarity with automation, monitoring, and orchestration platforms
ITIL certification or demonstrated experience with service management frameworks
Experience managing budgets, financial forecasts, and P&L responsibilities
Strong communication skills with the ability to interact with executive and C-level stakeholders
Proficiency in resolving complex challenges with diplomacy and strategic foresight
Preferred
Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field
Experience in managed services, cloud infrastructure, or enterprise transformation
Willingness and flexibility to travel internationally as business needs require
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO & Founder
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