Toast · 1 month ago
Observability Manager
United States
Full-time
Remote
Senior Level
$155K/yr - $248K/yrToast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Manager, Site Reliability Engineering Observability role at Toast is responsible for overseeing production services, setting the observability strategy, and providing technical leadership to ensure reliability and performance of their observability platforms.
DeliveryPoint of SaleSaaS
Responsibilities
Create and drive strategic organization-wide observability initiatives in collaboration with technical leadership and Product Management
Drive day-to-day operations of the team and contribute to the development and prioritization of the SRE roadmap for observability initiatives
Enable a geographically distributed team of engineers to continue performing at a high level and help increase the impact of their work
Manage observability architecture design, support, and platform management
Implement strategies to increase observability platform reliability and performance
Lead and contribute to initiatives that automate operational toil for observability focused tasks such as those needed for legal and compliance requirements
Guide teams to build and maintain systems that are observable
Support end-users with training and technical guidance on observability tools and capabilities
Gather and analyze metrics from operating systems and applications that enable development teams with observability insights
Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization
Qualification
Required
Hands-on experience managing an SRE or Observability team, including hiring, mentoring, cross functional collaboration
Hands-on coding/scripting experience with Go, Python, etc
Deep understanding of observability systems and tools such as APM, RUM, Synthetics, Splunk, OTEL, Log pipelines, SIEM, Terraform etc
Background in leading complex engineering projects in a Scrum environment
Direct exposure to cloud infrastructure and SaaS solutions
Polyglot technologist/generalist with a thirst for learning
Benefits
Competitive compensation and benefits programs
Cash compensation (overtime, bonus/commissions, if eligible)
Benefits
Equity (if eligible)
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
2026-01-09
Company data provided by crunchbase