Apply on Employer Site

WVU Medicine · 1 month ago

Supervisor IT, Ambulatory

Morgantown, WV

Full-time

Onsite

Mid, Senior Level

3+ years exp

WVU Medicine is a healthcare system seeking a Supervisor IT for their Ambulatory department. The role involves overseeing the day-to-day operations of the IT staff, managing projects, and ensuring customer satisfaction while also focusing on team development and process improvements.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Responsible for the day-to-day operations of the Information Technology staff, professional development of the team along with HR duties (Performance reviews, Timecards and such)

This position is responsible for coordination of the team with design, development, testing, implementation and maintenance of new and legacy systems

This position will lead the staff in assisting customers in identifying systems solutions to meet functional needs, streamline and ensure patient safety and confidentiality

Demonstrates curiosity and answers the questions how this process, application, customer request, system upgrade be made better or add more value to our health system

Assist Manager in hiring new team members and their professional development

Ensures team members focus their efforts toward organizational goals and objectives

Implements process improvement for team turnaround times

Continues self-education to remain abreast of national healthcare and Information Technology trends and standards

Uses knowledge to provide insight and guidance to our internal teams and to our customers

Coordinates customer rounding meetings seeking to gain insight for potential enhancements or optimizations

Completes employee evaluations, approval of timecards and vacation, on call schedules, etc. in a timely manner

Oversees daily production problems/issues and escalates appropriate follow-up

Prepares complex test scripts, oversees script writing and testing, and participates in testing, when needed

Oversees that proper documentation of issues/requests occurs, per policy

Diagnoses issues and identifies interventions to resolve unplanned system outages and restore system availability/performance in crisis situations

Independently evaluates and documents operational performance, diagnoses/issues/incidents, completes service requests/problem resolution for highly complex systems or processes

Advanced skills using specialized analysis and reporting tools, such as reporting workbench, report writers and query tools, such as Chronicle, SQL, and advanced macros in Excel, as assigned

Plans, attends and evaluates vendor demonstrations, reference calls and site visits as assigned

Participates in RFP/RFI activities as assigned

Assists manager in reviewing the accuracy of the department budget

Assists Manager with assignment of team members to projects and reviews resource allocation for projects

Determines work effort estimates

Determines milestones for team projects

Assign IT Service Management Vendor tickets to team member

Develops remedies to eliminate project road blocks to insure customer objectives are achieved

Completion of assigned team status reports

Coordination of vendor calls, example EHR TS calls or Microsoft calls

Coordinates major upgrades to applications or systems assigned, example EHR Release Note Review and Assignment

Creates tests plans utilizing knowledge of entire workflow and health system

Ensures new hires will be provided onboarding and training preparing them for success with their team

Implements process improvement for team turnaround times

Encourages team collaboration

Develops new processes and procedures and ensures team members perform the same with consistency

Coordinates and leads team meetings, preparing agenda, recording minutes and escalates to the Manager as appropriate

Facilitates training sessions for team members

Mentors team members concerning technical and customer service skills, provide support for open tickets and on-call issues

Plans, develops, and implements new training curriculum and training programs

Participates in strategic planning to facilitate broad organizational initiatives

Provides leadership in planning, development, and direction of system training environments

May perform highly complex system analyses, design and simulation across multiple platforms and/or cross-functions in clinical/business areas

Devises or modifies procedures to solve complex problems including hardware and software capacity, operating time and cost/benefit

Advanced knowledge of business/clinical and industry requirements, and uses this knowledge to proactively identify opportunities and develop innovative solutions for the processes in demanding business/clinical situations

Apply broad and deep system development experience to prepare specifications of strategic magnitude, and work with multiple users as a project leader in modifying system processes, data structures or designing new systems

Adheres to the established policies of the WVUHS as well as the policies of the entity or entities where the IT team member is assigned to work and/or employed

Responsible for the day-to-day operations of team members (i.e. Workload, Payroll, Career Growth)

Responsible for leading, coordinating and managing projects

Ensures satisfaction of customers

Applications Support and deployment (HR/ER/Business Applications); Clinical Application PACS/EMR-EPIC/Cardiology/Lab/Pharmacy

Utilizes their experiences in DB management and specialized technical skillset in the application portfolio they support and administrate

Oversees a team that manages a segment of responsibilities that include backend hardware, Unix/Linux and Block/file level storage or application support and administration

Supervises and coordinates upgrades and assists with budgetary plans

Oversee a teams who manages segments of responsibilities that include: WinTel servers, Hypersvisor (Vmware/AHV), Epic Ancillary server/services; Financial and Web applications backend support and application delivery; End user device management and security controls (SCCM/Carbon Black/Nessus) and System log management (SIEM)

Responsible for the day-to-day operations of team members (i.e. Workload, Payroll, Career Growth)

Responsible for leading, coordinating and managing projects

Ensures satisfaction of customers

Qualification

Healthcare IT experienceProject coordinationApplication supportSQLHL7 InterfacesLeadershipMentoringCommunication skillsTeam collaborationProblem-solving

Required

Bachelor's degree in healthcare, computer science, business, informatics or related field AND Three (3) years' experience performing similar duties required by the information technology department OR; High School Diploma or equivalent AND Seven (7) years' experience performing similar duties required by the information technology department

This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology. Certification completion may be required within a defined period of time with formal certification of training completion

Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT

Ability to handle and maintain confidential information

Ability to work well under high stress conditions

Ability to work independently or cooperatively as a team member and supervisor

Ability to adapt to various workloads and assignments

Ability to work with multi-disciplinary groups and facilitate meetings

Must have reading and comprehension ability

Must be able to type

Possess good oral and written communication skills

Ability to prioritize tasks

Must have independent decision-making ability

Ability to work in a fast paced and rapidly changing environment. Must be flexible

Must have project coordination skills

Ability to mentor others

Preferred

Experience in supporting day to day activities in the area of Information Technology department is required to lead a team to success in operations, projects and customer success

Technical experience could vary depending on departments required needs with software development, application support, HL7 Interfaces and so on

Company

WVU Medicine

Glassdoor3.6

West Virginia University Health System is a non-profit organization that offers a full range of healthcare services.

Founded in 1898

Morgantown, West Virginia, USA

10001+ employees

https://wvumedicine.org/

H1B Sponsorship

WVU Medicine has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (11)

2023 (9)

2022 (9)

2021 (7)

2020 (6)