DEMDACO · 1 month ago
National Account Executive
United States
Full-time
Remote
Senior Level
5+ years expDEMDACO is a company focused on managing and growing relationships with key customers at a national level. The National Account Executive will be responsible for all aspects of selling and customer service to the account, including developing strategies for revenue growth and maintaining strong client relationships.
GiftHome Decor
Responsibilities
Develop and maintain strong, long-term relationships with key national accounts
Understand the unique needs and goals of each account and align company products and services accordingly
Meet with customers quarterly or more as needed
Achieve set revenue sales goals of assigned accounts
Identify opportunities for upselling and cross-selling products to additional category buyers to increase revenue
Develop and implement sales strategies and plans for each account
Prospecting and development of new National Accounts per determined channels
Negotiate and finalize contracts, pricing agreements, and terms with accounts
Ensure contracts meet both the client's and the company's needs
Coordinate with credit and collections and be the first contact prior to customer contact to ensure accurate collection of information. Specifically, regarding terms or discount discrepancies
Prevent chargebacks through effective account management
Collaborate with internal teams, including PD to create strategic account plans
Analyze market trends and competitive landscape to identify growth opportunities and potential threats
Organize all business records associated with each account
Maintain clear and distinct filing system to organize accounts and orders
Maintain spreadsheets and records of purchase orders to effectively communicate states and tracking information to customers and reps
Ensure all current records and correspondence is easily accessible by other DEMDACO associates
Address and resolve any issues, concerns, or disputes that arise with accounts
Act as a liaison between the client and various internal departments to ensure problems are resolved promptly
Analyze sales data, customer feedback, and performance metrics to assess account health and identify areas for improvement and opportunity
Utilize data to make data-driven decisions and improve account performance
Prepare sales forecasts and track performance against these forecasts
Provide regular reports and updates to the management team regarding account status and progress
Stay informed about product launches and industry trends, competitive products and changing customer needs to effectively communicate their value to clients
Share market insights with internal teams to help shape product development and marketing strategies
Serve as the primary point of contact for accounts, ensuring clear and consistent and timely communication
Collaborate with other departments within the organization to address account-specific needs
Mange sample request ensuring they arrive in time frame required when possible
Provide monthly sales tracking by account and forecasting to National Account Coordinators by Account and by sku
Gather feedback from accounts to assess customer satisfaction and make necessary improvements
Proactively address any concerns to maintain a high level of customer satisfaction
Collaborate with other members of the sales team, marketing, product development, and customer support to ensure a holistic approach to account management
Manage all aspect of customer orders and work with account coordinators to provide a high level of communication and service
Communicate with Coordinators & Order Management regarding needs and reserve product where applicable Coordinate with internal staff to meet all special customer’s requirements including but not limited to:
Ship dates/ Cancel dates
EDI
Product stickering & carton labeling
Verifying and communicating pallet specs & shipping specs
Ensure special accounting/invoicing specs are met
Travel to meetings with clients and or trade shows to represent DEMDACO as directed by the Director of National Accounts
Qualification
Required
A minimum of five years business to business, Key and National Account sales experience
Understanding of complex major account sales processes and best practices
Ability to work in a rapidly evolving and dynamic environment
Proficient in Microsoft Office Suite: Excel, Word, Power Point, Outlook
Understanding of sales process including: Qualifying account as well as decision makers, Contracting to gain understanding, agreement and forward moving action plan, Ability to develop creative solutions to customer needs, Creative Presentation skills
Sound decision making skills
Thorough understanding of distribution strategies
Preferred
Gift and Decorative Accessories Industry or another Consumer-Packaged Goods Experience
Experience working with offshore manufacturing and/ or supply chain management departments
Understanding and experience with other technology tools/ applications such as: EDI, Customer POS systems, Sales Force Automation Systems, Web Based Data Presentation Systems
Company
DEMDACO
DEMDACO is an artist-driven gift and home decor products company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Tysseling
Chief Financial Officer
Timothy "Tim" Fromm
Talent Acquisition Partner
Recent News
Gifts & Decorative Accessories
2025-12-17
Gifts & Decorative Accessories
2025-11-04
Gifts & Decorative Accessories
2025-09-17
Company data provided by crunchbase