Chugach Government Solutions, LLC · 21 hours ago
ORDER CLERK II/CUSTOMER SERVICE DESK
Fallon, NV
Part-time
Onsite
New Grad, Entry LevelChugach Government Solutions (CGS) is a government contractor with over 25 years of experience in supporting critical missions. The ORDER CLERK II/CUSTOMER SERVICE DESK role involves receiving and processing service requests, ensuring accurate information is recorded, and providing excellent customer service.
EducationGovernmentInformation TechnologyReal Estate
Responsibilities
Verifies caller’s name, address, and telephone number
Ensures facility number and point of contact is recorded with the telephone number
Should request location of the problem (i.e., floor, ceiling, corner of building, etc.)
Requests information regarding specific problems related to heating, ventilation, air conditioning, carpentry, electrical, pest control, kitchen equipment/appliances and plumbing to provide detailed work scope for the craftsman
Inputs/records information into the computer system and distributes accordingly, ensuring customer service cards, etc., are included with work order
Handles all incoming calls and dispatches emergency or urgent work requests via radio or telephone system
Notifies Fire Department, Safety and/or Quality Control when necessary
Make appointments with requestors for service crews when needed
Prepares retrieval/summary reports as required by management to include daily delinquent work order and daily work order issue reports
Enters completed work order information into computer system per contract requirements and filed in related file folders
Enters labor hours into database against correct work order number
Provides feedback to requestor on status of service calls
Performs related duties as assigned, i.e., warranty information files, etc
Assists Work Control department as required
Accuracy and timeliness in processing material requests within own department
Tools and equipment within his or her possession
Using personal protectant equipment (PPE) when required
Daily cleaning of assigned workspaces
Timely, cost-effective performance of duties
Working closely and harmoniously with fellow workers
Adherence to all Safety and Health rules and regulations
Qualification
Required
Must have documented computer training classes and/or demonstrate knowledge of Microsoft Windows XP and Microsoft Office Applications
Must have prior database usage, using Maximo preferable
Maintain valid State issued Driver's License
High School graduate or equivalent
Must have excellent communication and customer service skills dealing with persons directly, over the telephone and/or over a radio
Must be able to comprehend, read, speak and write proficiently in the English language
Ability to deal with a variety of people in a professional and courteous manner in diversified situations
Capable of passing a background check and/or drug test as required by the contract
Must have knowledge of facility maintenance work and its trades
Must have the ability to be multi-tasked and strong prioritizing skills
Must be able to work in stressful circumstances (dealing with upset customers, etc.)
Type 60 WPM and have knowledge of word processing techniques
Company
Chugach Government Solutions, LLC
Chugach Government Solutions is a defense & space company specializing in construction and educational services.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Washington Technology
2025-08-05
Washington Technology
2025-07-14
Washington Technology
2025-04-15
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