Inner Circle Autism Network · 1 month ago
Operations Director
Omaha, NE
Full-time
Onsite
Director/Executive
$70K/yr - $70K/yrInner Circle Autism Network is dedicated to providing high quality, child-centered ABA therapy for children and their families. The Operations Director will be a key leader responsible for managing clinic operations, ensuring quality standards, and leading a team to achieve operational goals.
Health CareTherapeuticsWellness
Responsibilities
Develop and maintain the client/technician master schedule to maximize clinic and technician utilization, while fostering continuity and quality of care
Modify and change daily schedules as needed to accommodate client and technician absences. Notify and document clinical staff and parents of appointment changes in a timely manner
Review and approve staff requests for time off in accordance with clinic scheduling guidelines and time-off policies
Manage all aspects of the clinic’s purchasing budget and oversee the tracking of equipment and devices. Manage and monitor clinic supplies inventory and replenishment schedule
Maintain relationship with landlord and sub-contractors, facilitating repairs and maintenance, as necessary
Responsible for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained
Identify the clinic’s growth opportunities and manage the team’s effort to close these opportunity gaps; sets goals and leads efforts to meet operational goals
Develop effective forecast models based on demand patterns to proactively prepare for fluctuations in seasonality and client discharges
Oversee the hiring and terminations of clinic employees; work with Human Resources on recruiting and retention efforts and provide a healthy and respectful environment for employees and clients
Recruit, hire, and onboard new staff
Collaborate with Treatment Director to manage employee performance and development
Provide regular and consistent leadership and employee development; administer appropriate training, coaching and counseling to foster an environment of trust and positivity
Lead a team of responsible and accountable employees based on defined performance targets, business goals and objectives (e.g., authorization utilization, staff productivity, total weekly hours growth, net census growth, RBT Supervision, documentation standards, upholding compliance standards, budget, P&L etc.)
Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g., schools, doctor offices, parent organizations, etc.)
Work with the Marketing Department to advertise services in the local community by running targeted print and digital ads, attending and hosting community events, contacting community leaders, etc
Build proactive relationships with diagnosticians and other mental health providers in the community to increase the company’s clinical notoriety
Build and maintain a professional working relationship with patients and their families, addressing all non-clinical family concerns
Act as the primary point of contact for new and existing clients (families) for scheduling changes, onboarding, clinic management, and other needs
Collaborate with Treatment Director to manage employee performance and development
Provide regular and consistent leadership and employee development; administer appropriate training, coaching and counseling to foster an environment of trust and positivity
Lead a team of responsible and accountable employees based on defined performance targets, business goals and objectives (e.g., authorization utilization, staff productivity, total weekly hours growth, net census growth, RBT Supervision, documentation standards, upholding compliance standards, budget, P&L etc.)
Qualification
Required
Have a minimum of a bachelor's degree
Authorized to work in the United States
Willing to undergo background checks in accordance with local law/regulations
Have reliable transportation
Demonstrate proficiency in Microsoft office programs
Demonstrate excellent customer service skills, exceptional communication skills, and attention to detail
Must be independent and work well without supervision
Must be highly motivated with excellent time management skills, strong decision-making skills, possess the ability to work under pressure, and have critical and creative thinking skills
Physical Stamina: Ability to engage in physical activities throughout the day, including standing, walking, bending, and lifting
Mobility: Capable of moving quickly and efficiently to respond to client needs and ensure their safety
Lifting: Ability to lift and carry up to 50 pounds, as some clients may require assistance with mobility or positioning
Manual Dexterity: Proficiency in fine motor skills to effectively use specialized tools, equipment, and materials as needed
Physical Endurance: Capacity to maintain focus and provide consistent support during extended work hours or challenging situations
Physical Agility: Ability to move swiftly and react quickly in case of emergency situations or unexpected behaviors
Preferred
Prior Experience as an Office Manager preferred
Benefits
3 weeks of paid time off plus 8 paid holidays
Generous health, dental and vision benefits + options for short term disability and life insurance
Company
Inner Circle Autism Network
Inner Circle Autism Network is a healthcare firm that provides services for ABA therapy and speech therapy.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Mikula
Chief Executive Officer
Travis Kmita, CPA
Chief Financial Officer
Company data provided by crunchbase