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Planned Systems International · 2 days ago

Customer Service Technician

Bossier City, LA

Full-time

Onsite

New Grad, Entry Level

Planned Systems International is seeking several Customer Service Technicians to provide Tier 1 support for end-user computing systems. This role involves assisting users with technical issues, troubleshooting basic IT services, and managing trouble tickets in a fast-paced environment.

Software

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals

Analyze and report daily on ticket resolution to an established weekly ticket closure rate

Troubleshoot basic IT services as needed and assist customers with reported issues

Will use an automated ticketing system on a daily basis

Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment

Will be responsible for all assigned trouble tickets from creation to resolution

Qualification

IT customer supportTroubleshooting skillsTechnical certificationsProblem resolutionCommunication skillsCustomer serviceAttention to detailTeamwork

Required

Must live within 1 hour of the facility (6310 E Texas St, Bossier City, LA 71111)

Candidate required to be onsite once a week

Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)

Minimum high school diploma

Excellent customer service and communications skills required

Demonstrable troubleshooting and problem resolution skills for desktops and laptops

Ability to work overtime required on occasion

Ability to sit at a workstation for long periods of time

Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl

May be required to lift up to fifty (50) pounds