Tri City National Bank · 1 month ago
Helpdesk Technician II
Milwaukee, WI
Full-time
Onsite
Entry, Mid Level
2+ years expTri City National Bank is a community banking partner committed to exceptional customer service and relationship building. They are seeking a skilled Helpdesk Technician II to deliver high-quality technical support to internal users, mentor junior staff, and improve the IT environment.
BankingFinancial Services
Responsibilities
Respond to and triage incoming helpdesk requests via phone, email, Teams, or in person. Provide first-call resolution when possible or escalate appropriately. Maintain ownership of tickets through resolution
Image, provision, swap, and retire desktop equipment. Ensure proper configuration of user profiles and role-based access for new hires, terminations, and role changes
Expand administrative competencies as directed by management. Support enterprise applications, printing/scanning, unified communications, and O365 tools. Demonstrate growth through reduced escalations, documentation contributions, and process improvement suggestions
Mentor Helpdesk Technician I staff and participate in project deployments or special assignments. Represent IT professionally in cross-functional initiatives
Create and maintain internal knowledge base articles, user guides, and training materials
Qualification
Required
Minimum 2 years of experience in a corporate IT helpdesk or technical support environment
Associate degree in Information Technology or related field, or current enrollment in a relevant program
Strong customer service, empathy, and communication skills (written and verbal)
Demonstrated time management and prioritization skills
Experience supporting Windows 10/11 desktop environments
Experience supporting Active Directory (user and group management)
Experience supporting Microsoft 365 productivity applications
Experience supporting web browsers (Edge, Chrome)
Experience supporting office printers, MFDs, and conference room equipment
Experience with IT ticketing systems
Participation in on-call rotation (mobile phone stipend provided)
Valid driver's license and reliable transportation (travel to branch locations required; mileage reimbursed)
Preferred
Experience in a regulated industry (e.g., banking, healthcare, insurance)
Familiarity with Microsoft Intune, Exchange Admin Center, SharePoint
Familiarity with Citrix, 10Zig OS, Hyland OnBase
Familiarity with Finastra LaserPro, RingCentral, or other banking applications
Experience with Microsoft SCCM or similar deployment tools
General understanding of TCP/IP networking and printer configuration
Experience writing technical documentation and user-facing guides
Benefits
401(k) with company match
Tuition reimbursement
Medical, dental, and vision coverage
Paid vacation and more!
Company
Tri City National Bank
Tri City National Bank is a banking firm that offers a debit card, online bill pay, mortgage, and auto loan services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Beres
SVP & CFO
Bryan Johnsen, CPA
Executive Vice President - Chief Financial Officer
Recent News
BizTimes Milwaukee
2025-05-05
Milwaukee Business Journal
2024-12-17
Business Journals
2022-09-16
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