Automated Door Ways Inc ยท 1 day ago
Service Manager
Columbus, GA
Full-time
Onsite
Mid Level
3+ years expAutomated Door Ways Inc is an industry leader in pedestrian door and entrance solutions, headquartered in Columbus, GA. They are seeking an experienced Service Manager to oversee daily service operations, ensuring efficient service delivery and customer satisfaction across multiple states.
ConsultingHome DecorHome ServicesIndustrial Automation
Responsibilities
Work with Service Coordinator to manage daily service dispatch board and technician scheduling across multi-state territory
Monitor service call intake and prioritize work based on customer SLA requirements, territory coverage, and technician capability
Coordinate morning parts staging and technician pickup to enable efficient field operations
Review and update scheduling system throughout the day to ensure accurate status coding and work prioritization
Maintain communication with field technicians regarding job assignments, parts needs, and customer requirements
This role will require significant after-hours and emergency service management
The service manager is available for customers and technicians in an emergency capacity and is responsible for ensuring high quality after-hours service for customers
Create accurate service quotes for repair work, replacement parts, and labor
Follow up on outstanding quotes to drive conversion and project completion
Communicate with customers regarding service timelines, pricing, and scope clarifications
Handle customer inquiries and service-related questions during business hours
Maintain professional relationships with key accounts and priority customers
Oversee the creation of purchase orders for service department parts and materials
Coordinate with vendors regarding pricing, availability, and delivery timelines
Manage the tracking of parts orders and ensure work order statuses are updated in the system when parts are on order
Collaborate with warehouse and purchasing staff on inventory receiving and parts staging for technician pickup
Support technicians with parts identification, vendor coordination, and quote reconciliation during and after business hours part needs
Monitor and manage service requests from third-party customer portals including Service Channel, TrueSource, and other major platforms
Review portal submissions daily for new work opportunities
Oversee entering of approved service quotes into customer portals
Verify and manage Not-To-Exceed (NTE) amounts for portal-based work
Coordinate with customers and portals to secure NTE increases when repair costs exceed authorized amounts
Review technician service notes in field service software and ensure proper coding for accurate reporting
Maintain service department documentation and filing systems
Provide backup phone coverage for customer calls during business hours
Support general office operations as needed during peak periods
Participate in daily office coordination and communication with other departments
Maintain organized workspace and contribute to professional office environment
Qualification
Required
3+ years in service coordination, dispatch, or office management role in service-based business
Strong organizational skills with ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills for customer and technician interaction
Proficiency with computer systems including scheduling software and Microsoft Office
Detail-oriented with strong accuracy in quoting, pricing, and purchase order creation
Problem-solving mindset with ability to coordinate solutions between office and field
Customer service orientation with professional demeanor
Understanding of commercial door systems, hardware, and automatic door products
Familiarity with parts catalogs, vendor systems, and industry suppliers
Knowledge of service pricing models including labor rates, parts markups, and travel charges
Basic understanding of field service operations and technician workflows
Office-based position in Columbus, GA with standard business hours Monday through Friday, 8:00 AM to 5:00 PM
Some availability after-hours and weekend work required
Fast-paced environment requiring ability to respond to changing priorities throughout the day
Preferred
Commercial door, construction trades, or facility maintenance background strongly preferred
Familiarity with third-party customer portals and NTE-based service work valued
Proficiency with ERP systems (NetSuite/MSI preferred)
Benefits
Health insurance
Retirement plan
Paid time off
Professional development opportunities
Company
Automated Door Ways Inc
Automated Door Ways Inc is a facilities services company based out of 506 Manchester Expy, Columbus, Georgia, United States.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase