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StateHouse Holdings · 1 month ago

Retail District Manager So Cal

La Mesa, CA

Full-time

Onsite

Mid, Senior Level

$95K/yr - $95K/yr

3+ years exp

StateHouse Holdings Inc. is a company overseeing multiple dispensary locations, focused on ensuring operational excellence and customer satisfaction. The District Manager is responsible for daily operations, performance oversight, and compliance across these locations, partnering with various teams to optimize efficiency and staff development.

CannabisManufacturingRetail

Responsibilities

Oversees daily operations of all retail dispensaries within the assigned district

Conducts regular site visits to evaluate performance, compliance, staffing, merchandising, and customer experience

Holds store leadership accountable to policies, procedures, and KPIs

Reviews sales, labor, inventory, and customer metrics to identify opportunities and implement corrective actions

Reviews camera footage as needed to investigate misconduct, evaluate unsupervised staff performance, and assess theft concerns

Serves a liaison to Senior Leadership regarding security issues and ensure post orders remain accurate and consistently followed

Acts as a primary escalation point for employee relations matters, supporting conflict resolution, coaching, and corrective action

Partners with HR to ensure consistent application of policies and employee performance expectations

Supports recruiting, hiring, onboarding, and succession planning for key roles within the district

Provides real-time coaching and development to managers and leads during store visits

Idenitfies skill gaps and coordinates necessary training across FoH and BoH teams

Ensures timely completion of required regulatory, safety, and operational training

Facilitates team huddles workshops, and on-the-floor coaching to reinforce SOPs and operational standards

Ensures stores maintain merchandising, product presentation, and visual brand standards

Verifies promotional materials, menus, and digital signage area accurate and deployed on schedule

Coordinates with supply chain, marketing, and retail teams on product launches, displays, and brand activations

Ensures full compliance with local and state cannabis regulations, including DCC requirements

Monitors ID verification, inventory controls, METRC accuracy, and cash management standards

Conducts operational audits and ensure timely completion of corrective actions

Reviews weekly schedules for labor efficiency, coverage needs, and compliance with labor laws

Optimizes staffing levels based on traffic patterns, sales trends, and operational tasks

Analyzes FoH and BoH workflows to identify opportunities for improved efficiency and consistency

Leads process-improvement initiatives to enhance customer experience, speed of service, merchandising execution, and shrink reduction

Performs minor troubleshooting and light handiwork (e.g. small repairs, fixture adjustments, signage installation) to maintain operational readiness

Coordinates with facilities vendors for repairs, preventive maintenance, and safety compliance

Maintains facility standards related to cleanliness, safety, ADA requirements, and overall store readiness

Executes ad hoc projects as assigned by direct supervisor

Qualification

Multi-unit retail managementCannabis retail lawsAnalytical skillsMETRC systemCannabis POS systemsMicrosoft WordMicrosoft ExcelCoachingDevelopmentProcess improvementConflict resolutionTeam collaboration