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TikTok · 2 weeks ago

Category Management Project Intern (TikTok Shop - Operation Center) - 2026 Start (BS/MS)

Seattle, WA

Internship

Onsite

Intern

$23.75/hr - $23.75/hr

TikTok is a leading destination for short-form mobile video, and they are seeking a Category Management Project Intern to join their operation team. In this role, you will engage in impactful projects, assist with seller communications, and support the execution of marketing campaigns.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Assist the day-to-day management of seller communications, including handling inbound and outbound messaging between the platform and sellers

Manage the dissemination of critical notifications to sellers, such as policy updates, platform feature enrollment, and upcoming campaign deadlines, ensuring all communications are clear, accurate, and timely

Serve as the point of contact for sellers, promptly addressing inquiries related to account issues, brand authorizations, product listings, shop violations, logistics and policy compliance etc. Maintain a high level of professionalism in all communications

Coordinate with cross-functional teams(e.g.,customer services, marketing, logistics,technical support) to investigate and resolve seller issues quickly and efficiently,minimizing disruption to the seller’s business operations and ensuring a positive seller experience

Proactively identify recurring issues faced by sellers and propose long-term solutions or process improvements, collaborating with internal teams to implement those changes where necessary

Assist in managing the shop participation of platform-level marketing campaigns and projects with sellers and vendors, including seasonal sales events, promotional initiatives, creator cooperations and product showcases. Ensure all necessary steps are followed for successful campaign participation

Manage sampling processes by coordinating with sellers to deliver product samples to creators or other agency partners, ensuring timely and accurate execution. Support backend platform set ups

Qualification

E-Commerce ExperienceProject ManagementData AnalysisMultitasking SkillsPrioritization SkillsCommunication SkillsProblem-Solving SkillsOrganizational Skills

Required

Currently pursuing Bachelor's Degree or above in Business, Project Management, or related fields

Excellent communication and problem-solving skills

Strong organization, multitasking, and prioritization skills

Preferred

Prior E-Commerce experience would be strongly preferred, but not required

Data driven and sensitive to data insight

Benefits

Interns have day one access to health insurance

Life insurance

Wellbeing benefits and more

Interns also receive 10 paid holidays per year

Paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year)

Interns who are not working 100% remote may also be eligible for housing allowance.

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)