ASRC Energy Services, LLC · 1 month ago
D&IT Technical Specialist - ASRC Talent Solutions
Anchorage, Alaska, United States
Full-time
Onsite
Senior Level
5+ years expASRC Energy Services, LLC is part of the Arctic Slope Regional Corporation family, recognized as a Best Place to Work by Alaska Business Magazine. The D&IT Technical Specialist is responsible for delivering 1st and 2nd level end user support to Alaska employees and contractors, ensuring effective use of technologies managed by the D&IT department.
ConsultingEnergyOil and Gas
Responsibilities
Delivers 1st and 2nd level end user support to Alaska employees and contractors for technologies
Provides the EUC team with technical expertise in all technologies within EUC’s scope
Participates in incident and request handling by the local service desk and desktop support team as well as team members on the slope
Collaborates with the Service Desks & Desktop Support teams at other locations to maintain consistent understandings of technologies across all locations
Write and follow documented procedures and encourage knowledge sharing amongst team members
Maintain a strong Customer Service orientated approach to resolving issues
Deliver end user support remotely, onsite and over the phone
Work with remote Vendor support and on-site consultants
Multi-task in a demanding environment
Work as part of a global team
Participate in afterhours work as needed
Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations
Other duties will be assigned to this position as needed
Qualification
Required
5+ years' experience in a Corporate IT role
Proficient in troubleshooting: Printers, Network connectivity, MS Teams & related technology issues, Citrix connectivity issues, SCCM, Mobile Devices, Cisco Call Manager, Sharepoint, Various Meeting Room technologies
Preferred
ITIL v3 (or higher) Foundations Certification
Experience with Powershell Scripting, Active directory users & computers, Azure, AWS, Service-Now, Office 365
Demonstrated understanding of Cyber Security best practices (eg; role-based access control)
Previous experience working in the Oil & Gas industry
Experience working in Alaska
Benefits
Comprehensive medical coverage through the Federal Employee Health Benefits Plan (FEHB)
Dental and vision insurance
401(k) program with a company match of up to 4%
Immediate vesting after just two pay periods
Employee Assistance Program (EAP)
Voluntary life insurance
Short- and long-term disability
Accidental death and dismemberment (AD&D)
Pet insurance
Legal services
Identity theft protection
Hospital indemnity
Accident insurance
Critical illness coverage
Tuition reimbursement opportunities
Internal learning resources through our ASPIRE Academy
Company
ASRC Energy Services, LLC
ASRC Energy is the largest service provider on the North Slope. We are the Arctic's technology service provider.
1001-5000 employees
H1B Sponsorship
ASRC Energy Services, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Christine Resler
President and Chief Executive Officer
Christopher Warner CSP, SMS, OHST
Chief Operating Officer
Company data provided by crunchbase