EasyITGuys - Cybersecurity, Compliance, & Tech Support · 2 months ago
IT Support Engineer - Helpdesk ServiceDesk (Work from home)
United States
Full-time
Remote
Mid Level
3+ years expEasyITGuys is a family-owned IT and cybersecurity company providing managed IT services across the U.S. They are seeking an IT Support Engineer to provide technical support and consulting for business clients, solve IT challenges, and build strong relationships with clients.
ComputerHardwareInformation TechnologyTrainingWeb Development
Responsibilities
Provide technical support and IT consulting for business clients
Solve IT challenges through troubleshooting and software solutions
Balance support and sales—help clients while identifying their technology needs
Work closely with businesses, building strong, long-term relationships
Continue expanding your knowledge in a fast-paced, evolving IT environment
Qualification
Required
MSP/MSSP Experience: 3-5+ years
IT Support Experience: 3-5+ years
IT Sales Experience: 1-2+ years
Client Segment Experience: 3-5+ years supporting businesses
Remote/Hybrid Experience: 2-3+ years
Active Directory & Group Policy
Windows OS, Microsoft Office, Windows Server, VPN Configuration
Office 365 Administration
Strong customer relationship & sales skills
Ability to train and support non-technical users
Excellent time management & prioritization
Experience with onsite services & projects
Preferred
Typing speed: 40 WPM minimum, 60+ WPM preferred
AS/BS Degree preferred
Certifications (CompTIA, Microsoft, Cisco, etc.) a plus
Benefits
Competitive Pay & Compensation Accelerators
Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
401K & Retirement Benefits to build financial security.
Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
Company
EasyITGuys - Cybersecurity, Compliance, & Tech Support
ounded in 2010, EasyITGuys is a trusted provider of managed IT services, cybersecurity, compliance consulting, and computer support for businesses and families across Wisconsin and Minnesota.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase