Cartier · 4 hours ago
Operations Director - Fifth Ave Mansion
New York, United States
Full-time
Onsite
Director/Executive
$160K/yr - $170K/yr
10+ years expCartier North America is committed to diversity and inclusion in the workplace. The Operations Director plays a key role in ensuring the boutique's operational excellence and compliance, overseeing day-to-day processes and managing the Operations team to support financial compliance, logistics, and inventory control.
JewelryManufacturingRetail
Responsibilities
Responsible for implementing an organization that supports the overall efficiency of the boutique
Collaborate with the team of Managers to lead key initiatives that will enhance organizational efficiency
Support the Operations Manager to ensure compliance and fluidity of administrative and logistical tasks
Support Deputy Director with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
Partner with Operations Manager to ensure an effective inventory control process
Responsible for maintaining proper documentation and store procedures to ensure compliance with brand and legal requirements
Partner with Operations Manager to ensure boutique is properly prepared for audits and lead follow up action plans
Partner with boutique management to prepare and communicate the master boutique schedule, ensuring a long-term vision of events, trainings, visitors, etc
Liaise with other boutiques and departments such as Public Relations, Merchandising, Executive Offices, IT Service Desk, etc. as needed
Motivate and support the operations staff offering guidance and assistance as needed
Regularly conduct team meetings, ensuring that staff is aware of the tasks, targets and opportunities
Actively recruit and maintain talent pipeline
Partner with management to identify training needs and coaching opportunities for the staff
Lead the performance management process through regularly scheduled individual meetings with the operations staff including biannual performance review
Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management
Responsible for creating a positive and united work environment amongst all staff
Spot coaching and management of spoken and written communication, including peer interactions
Partner with Director of Merchandising and Workshop Manager in the daily operation of the workshop to ensure alignment with boutique needs
Set weekly touch base with Workshop Manager to discuss workflows and client related opportunities
Partner with Richemont Security team to ensure the boutique is in compliance with group security guidelines
Collaborate with Richemont Security team to ensure alignment with boutique needs
Ensure proper understanding and execution of all brand guidelines and procedures
Possess in depth understanding and knowledge of brand and full range of all products and services
Deeply understand and comply with Cartier security and operational procedures
Consistently elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management regional leaders to provide ideas and solutions to client-facing teams
Build a transversal team and set expectations so all team members are responsible for operations
Exhibit a high degree of professional maturity and lead by example
Lead with authenticity and drive transparency, serve as a consistent and communicative voice with key updates and information
Inspire and engage team members by connecting them to the bigger picture of operational strategies, provide clear and motivational individual/team updates and feedback, foster inclusive culture within the boutique
Build interpersonal trust by creating a safe space and sense of belonging, embrace and integrate diverse perspectives
Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the boutique
Hold talent accountable for demonstrating Cartier competencies and behaviors to achieve goals and KPIs
Train, develop, and motivate team Operations team; show proactive leadership by facilitating idea generation and creative problem solving; drive ongoing learning
Deliver and document clear and consistent performance management feedback, provide ongoing coaching (on-the-spot, etc.) to ensure individual development and high performing team
Have a 360 view of talent (internal and external), and serve as a “talent ambassador” by conducting external pipelining activities
Be an active member of the network Operations community
Possess basic understanding and knowledge of brand and full range of all products and services
Deeply understand and comply with Cartier security and operational procedures
Qualification
Required
Bachelor's degree in a business-related field
10 years of operations management experience in luxury retail environment
Required experience in leading leaders and managing direct reports
Excellent computer skills and use of technology
Exceptional skills in Microsoft Office applications, especially Excel
Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed
Ability to work in a fast-paced, evolving environment
Excellent analytical, organizational, and interpersonal communication skills are required
Strong understanding of client service needs and priorities (internal and external)
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
Collaborative approach with ability to foster a positive and inclusive work environment
Ability to motivate and inspire others, and instill trust
Proactive approach to analyzing business and human resource needs
Preferred
MBA is preferred
SAP knowledge preferred
Additional language skills are a plus
Benefits
Medical, dental, and vision programs
Health savings and flexible spending accounts
Employee assistance program
Life insurance
Disability benefits
401(k) with employer match
Wellness reimbursement benefit
Paid time off
Volunteer time off days
Company
Cartier
Cartier is a luxury goods brand that designs, manufactures, and sells fragrances, accessories, jewelry, watches, and other products. It is a sub-organization of Richemont.
5001-10000 employees
H1B Sponsorship
Cartier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (1)
2022 (7)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Louis A. Ferla
Chief Executive Officer
Recent News
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