Covenant Health · 1 month ago
DEPARTMENT ASST FORTRESS
Knoxville, TN
Full-time
Onsite
New Grad, Entry LevelCovenant Health is a leading health and fitness center in Knoxville, offering a range of services and programs. The Department Assistant will provide customer service to members and support the Business Office Manager by executing daily office functions and maintaining organization of files and accounts.
Health CareHealth InsuranceHome Health Care
Responsibilities
Maintain organization and security of all files and account information
Review all new sales to verify contracts are set correctly and relationships are added to assure correct usage of account
Enter or make changes to membership account such as upgrades, downgrades, temporary suspensions, etc
Changing and updating member profile information
Provide necessary information or assistance to the front desk in problem solving situations
Monthly cancellation process
Making new member cards as well as remaking current member cards. Upkeep of card machine
Keeping all excel sheets up to date as needed i.e., GRIT, NEW-U, Hydro-massage, etc
Filing and continuing current projects
Assist with collections process (updating monthly list, sending letters, making calls, etc.)
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested
Performs other duties as assigned
Qualification
Required
Provides customer service to members and necessary support to the Business Office Manager and other staff, in addition to the execution and maintenance of daily office functions
Maintain organization and security of all files and account information
Review all new sales to verify contracts are set correctly and relationships are added to assure correct usage of account
Enter or make changes to membership account such as upgrades, downgrades, temporary suspensions, etc
Changing and updating member profile information
Provide necessary information or assistance to the front desk in problem solving situations
Monthly cancellation process
Making new member cards as well as remaking current member cards. Upkeep of card machine
Keeping all excel sheets up to date as needed i.e., GRIT, NEW-U, Hydro-massage, etc
Filing and continuing current projects
Assist with collections process (updating monthly list, sending letters, making calls, etc.)
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested
Performs other duties as assigned
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED
Preferred
Preference may be given to individuals possessing a Bachelor's degree in a directly related field from an accredited college or university
Company
Covenant Health
Covenant Health is a top-performing healthcare network company located in Knoxville.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim VanderSteeg
President and CEO
Recent News
Morningstar.com
2025-12-19
Morningstar.com
2025-10-02
Company data provided by crunchbase