Metropolitan Airport News · 1 month ago
Director of Retail Operations I
Syracuse-Auburn Area
Full-time
Onsite
Director/Executive
$75K/yr - $90K/yr
8+ years expMetropolitan Airport News is seeking a Director of Retail Operations I to oversee their multi-faceted commercial operations with revenue of up to $6M. The role focuses on driving sales growth and profitability through strategic leadership, operational excellence, and ensuring superior customer service delivery while maintaining key stakeholder relationships.
Publishing
Responsibilities
Oversee daily operations across multiple retail locations with full accountability for operational standards and performance
Drive revenue growth and profitability by analyzing KPIs, managing budgets, and implementing corrective actions
Lead operations meetings and review sales performance by store, category, and brand against budget
Make strategic hiring, promotion, and performance decisions while supporting diversity and inclusion
Ensure execution of opening/closing procedures and collaborate with ACDBE partners on reporting and certification
Develop and maintain relationships with landlords, brand partners, and DBE stakeholders
Coordinate facility maintenance and improvements to uphold brand and operational standards
Champion employee engagement and recognition programs aligned with company values
Collaborate with Operations Controller and SVP/VP on financial decisions and strategic initiatives
Optimize inventory levels and assortments in coordination with Supply Chain, Commercial, and Marketing teams
Manage vendor communications, receiving processes, and supply chain issue resolution
Ensure leadership proficiency in systems such as MIV, Crunch Time, and Kronos
Implement planograms, visual merchandising, and product placement strategies
Resolve complex customer and associate issues while driving technology adoption
Monitor market trends and consumer behavior to inform operational strategies
Qualification
Required
Bachelor's degree in a related field (preferred; counts for 2 of the 8-year requirement)
Minimum 8 years of experience in retail operations, including 3 years in a leadership role
Proven success managing P&L, driving revenue, and leading high-performing teams
Expertise in retail operations, merchandising, and customer service standards
Strong financial acumen with ability to analyze P&L and drive KPI results
Proficiency in retail systems including MIV, Crunch Time, and Kronos
Experience with inventory management, vendor relations, and supply chain coordination
Deep understanding of travel retail concepts and multi-brand environments
Ability to interpret P&L statements, analyze key metrics, and drive profitability
Proven ability to coach teams on brand standards and ensure operational compliance
Strong interpersonal skills to collaborate with unions, landlords, brand partners, and diverse teams
Ability to manage multiple priorities and solve complex operational challenges
Skilled in interpreting and conveying complex policies and standards across all levels
Understands long-term implications of operational planning and aligns with organizational goals
Builds positive work environments through coaching, mentoring, and leadership
Benefits
Dental Insurance
Employee Discounts
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision Insurance
Daily Pay
20% off Hudson Employee Discount
Medical/Dental/Vision Insurance
Various Personal and Parental Leave Programs
Company Paid Life Insurance
Retirement Programs & Matching Employee Contributions: 401K & RRSP
Employee Recognition & Anniversary Programs
Training, Development, and Growth Opportunities
Tuition Assistance & Scholarship Programs
Company
Metropolitan Airport News
Metropolitan Airport News is an online and print magazine dedicated to airport employees, local civic issues, and events at New York’s three major airports.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Raymond Ringston
Creative Director & Co-Founder
Company data provided by crunchbase