Arlington County Government · 1 month ago
Treasurer's Office - Compliance and Research Specialist
Arlington, VA
Full-time
Onsite
Entry Level
2+ years expArlington County Government is seeking a Treasury Specialist II – Compliance and Research Specialist to assist with the collection of delinquent accounts. The role involves providing front-line customer service, compliance, and administrative support to aid in the processing of delinquent taxes and fees.
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Responsibilities
Contacting debtors regarding delinquent accounts
Responding to inquiries received in person, by email, and by phone in a call center environment
Explaining tax policies and regulations
Conducting skip traces to determine debtors' whereabouts
Referring customers to other County and/or State agencies as needed
Submitting delinquent accounts for lien and seizure when appropriate
Providing customer service to internal and external stakeholders
Qualification
Required
High School Diploma/GED, or equivalent
Considerable experience (2 years) in an administrative support position or customer service experience working directly with the public
Preferred
Bilingual proficiency (English and Spanish)
Experience using a wide range of software programs, specifically Microsoft Office Suite or similar software
Experience working directly with the public explaining policies, procedures and/or tax regulations to customers
Benefits
Health
Dental
Vacation and sick leave
Commuter transportation subsidies
Tuition reimbursement
Generous retirement plan
Company
Arlington County Government
Arlington County is more than just a place to work.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Stewart
Deputy Chief Financial Officer
Michelle Cowan
CFO
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