Quad · 2 weeks ago
Client Relationship Executive
West Allis, WI
Full-time
Hybrid
Senior Level
5+ years expQuad is a global marketing experience company dedicated to helping clients win every day. The Client Relationship Executive is responsible for managing the end-to-end client relationship, ensuring client satisfaction, and driving engagement to align client goals with the company’s solutions and services.
AdvertisingContentDigital MarketingManufacturingMarketingPrinting
Responsibilities
Serve as the highly responsive, dedicated single point of contact for assigned clients, managing all day-to-day communications and inquiries from opportunity through In-Store market
Act as the main liaison between the client and all internal teams inclusive of administration and operations
Serve as the central point of communication for customer opportunities, orders, changes, issue, feedback, inquiries and updates
Ensure timely and accurate deliverables from internal teams to client (i.e. pricing, schedules, etc.)
Build and maintain strong, trust-based relationships with clients to foster long-term loyalty
Understand client goals, expectations and pain points to effectively drive awareness with internal teams for growth opportunities, solutioning and continuous improvement
Travel to client sites as needed for consultation, support, relationship building and quarterly business reviews
Act as the key conduit and liaison from internal partners (administrative and operations) to client to provide options and alternatives when client has missed milestones and scheduled deliverables
Identify potential risks to client satisfaction or project success
Proactively implement mitigation strategies
Effectively manage and resolve client conflicts through prompt acknowledgement, empathy and articulation of root cause and countermeasures
Monitor client satisfaction and proactively address issues
Address client concerns promptly and coordinate internal resources to resolve issues
Escalate critical matters to appropriate stakeholders when necessary
Oversee the delivery of services of project milestones
Ensure alignment between client expectations and internal execution to meet or exceed Service Level Agreements (SLAs) and key performance indicators (KPIs)
Maintain detailed records of client interactions, decisions and deliverables
Proactively lead regular check-ins, status updates, and Quarterly Business Reviews (QBRs) with clients
Work closely with all internal teams across administration and operations to deliver a seamless client experience
Work with cross-functional business partners quarterly to ensure the client profile is complete, accurate and updated
Advocate for client needs internally to drive improvements
Qualification
Required
Bachelor's degree in Marketing, Business, Communication or related fields
5+ years of experience in project management, client services or retail marketing with a strong understanding of In-Store marketing and POP (Point-of-Purchase) production
Clear and concise communication skills with the ability to convey information accurately and efficiently both verbally and in writing
High attention to detail
High degree of professionalism with the ability to maintain and courteous and respectful tone, especially under pressure
Active listening skill with the ability to understand client needs, concerns and feedback
Expectation management with the ability to set and maintain realistic timelines and deliverables and proactively communicate changes
Trust building through reliability, consistency and transparency to foster long-term relationships
Highly responsive with the ability to acknowledge client correspondence while juggling multiple requests
Follow through which ensuring all client requests are tracked and resolved adequately and timely
Issue resolution with the ability to work with others to identify root cause and effectively articulate corrective action plans
Effective escalation management with the ability to know when and how to escalate issues through the proper levels
Benefits
401(k)
Holidays
Vacations
More
Company
Quad
Quad is a marketing agency that helps brands reimagine their marketing to be streamlined and flexible.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Flagstar Financial
2025-08-21Post Ipo Debt· $35M
2025-03-17Acquired
2014-04-28Post Ipo Debt· $1.9B
Leadership Team
Tony Staniak
Chief Financial Officer
Dave Honan
Executive Vice President & Chief Operating Officer
Recent News
2025-11-05
Company data provided by crunchbase