IQVIA · 14 hours ago
ESM Program Director
Wayne, PA
Full-time
Onsite
Director/Executive
$108K/yr - $301K/yr
10+ years expIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. This role is responsible for leading a global team in delivering a multi-phase transformation initiative focused on implementing ESM solutions and managing vendor and stakeholder relationships.
AnalyticsHealth CareLife Science
Responsibilities
Lead the end-to-end execution of the ESM transformation program across all phases
Develop and maintain a comprehensive implementation plan, ensuring alignment with business goals and timelines
Monitor progress, identify risks, and implement mitigation strategies
Collaborate with IQVIA leads, internal stakeholders, and external vendors to ensure seamless coordination
Proactively manage timelines, dependencies, and roadblocks across workstreams
Facilitate regular status updates, steering committee meetings, and executive reporting
Manage a global team of 8–10 onshore and 25 offshore professionals
Provide direction, mentorship, and performance oversight to ensure high-quality delivery
Foster a culture of accountability, collaboration, and continuous improvement
Drive the program through its three-stage lifecycle: Implementation – Solution deployment, process alignment, and initial rollout. Change Management – Stakeholder engagement, training, and adoption strategies. Steady State – Operational handoff, performance monitoring, and continuous optimization
Qualification
Required
10+ years of experience in IT Program Management, with at least 5 years in ESM or ITSM domains
Proven experience managing large-scale, global transformation programs
Strong background in vendor management, especially in hybrid delivery models (onshore/offshore)
Demonstrated ability to lead cross-functional teams and manage complex stakeholder environments
Experience with ServiceNow or similar ESM platforms is highly desirable
Familiarity with Agile and Waterfall methodologies
Scrum Master, ITIL, or similar certifications are a plus
Preferred
Strategic thinker with a hands-on approach
Comfortable navigating ambiguity and driving clarity
Strong analytical and problem-solving skills
Ability to influence at all levels of the organization
Benefits
Incentive plans
Bonuses
Health and welfare and/or other benefits
Company
IQVIA
IQVIA provides analytics, compliance, and management solutions to the life sciences industry.
10001+ employees
H1B Sponsorship
IQVIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (134)
2024 (299)
2023 (263)
2022 (229)
2021 (208)
2020 (180)
Funding
Current Stage
Public CompanyTotal Funding
$3.5B2025-06-02Post Ipo Debt· $2B
2023-11-14Post Ipo Debt· $500M
2023-05-18Post Ipo Debt· $1B
Leadership Team
Chris Colapietro
Vice President, Customer Engagement
Jonathan Morris
VP & GM US Healthcare
Recent News
Sabin Vaccine Institute
2025-12-04
Company data provided by crunchbase