8x8 · 1 month ago
Solutions Delivery Consultant
United States
Full-time
Remote
Mid Level
$74K/yr - $122K/yr
3+ years exp8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The Solutions Delivery Consultant will manage customer relationships post-deployment and provide guidance on configurations and implementations to ensure customer success.
Information TechnologySaaSSoftwareTelecommunicationsVirtual RealityVoIP
Responsibilities
Manage and maintain the customer relationship post-deployment for Customers continued growth and success
Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution
Provide guidance on hosted voice configurations, call center design and end-points
Complete configuration, implementation and testing of 8x8 services
Provide advice to our customers on the configuration of IP networks to best facilitate VoIP
Complete detailed design documentation (call flows, user information, call management features)
Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions
Provide best practice recommendations around CCaaS and UCaaS builds and design
Meet with sales and deployment teams to gather critical account information
Qualification
Required
Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration
3+ years' experience in a consultative capacity for UC and CC systems preferably with cloud-based experience
SIP knowledge is a plus
Working knowledge of routers, switches, and other network components
Ability to manage multiple projects simultaneously with strong planning and organizational skills
Excellent interpersonal skills demonstrated in a customer facing environment
Able to travel up to 25%
Flexible schedule to accommodate travel and off-hour delivery requirements
Benefits
Discretionary merit increases
Bonus and/or stock
Sales variable compensation incentives
Company
8x8
8x8 offers secure and reliable cloud-based, enterprise-class business phone systems, unified communications, and contact center solutions.
1001-5000 employees
H1B Sponsorship
8x8 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (4)
2023 (11)
2022 (22)
2021 (20)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$453.07M2024-07-15Post Ipo Debt· $200M
2022-01-18Post Ipo Equity· $121.87M
2017-12-08IPO
Leadership Team
David Sipes
Chief Executive Officer
Samuel Wilson
Chief Executive Officer
Recent News
MarketScreener
2026-01-07
SalesTech Star
2026-01-07
Company data provided by crunchbase