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University Hospitals · 1 month ago

Epic Application Analyst II (Research IT)

Shaker Heights, OH

Full-time

Onsite

Mid Level

3+ years exp

University Hospitals is seeking an Epic Application Analyst II to design, configure, test, and implement changes in Epic system applications. The role involves consulting with stakeholders, managing projects, and supporting application upgrades to enhance user adoption and workflow efficiencies.

Clinical TrialsHealth CareHospitalMedical

Responsibilities

Performs needs assessment, software design, implementation, support, and reporting

Independently facilitates design of workflow in conjunction with appropriate subject matter experts; workflows will focus on improved efficiencies, solving complex workflow issues and incorporating quality initiatives

Coordinates and participates in unit and integrated testing activities of the software to ensure that the design objectives are met, including the development of testing scripts

Participates in change management activities to support successful system deployments and enhancements

Leads components of development of end-user training materials and participates in training efforts

Assists other team members in ensuring good documentation standards

Identifies and analyzes moderately complex issues with vendor assistance and brings problem tickets to resolution. Leads escalation of issues with appropriate internal resources

Independently manages components of application upgrades and troubleshooting efforts

Creates reports, dashboards, and other analytical tools to support customer base

Creates and maintains appropriate system documentation

Utilizes and maintains appropriate change control procedures and standards

Provides direction to junior team members

Performs on call rotation duties as required

Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager

Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders and works with other application analysts to insure successful system integration

Performs other duties as assigned

Complies with all policies and standards

For specific duties and responsibilities, refer to documentation provided by the department during orientation

Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace

Qualification

Epic Application CertificationSQL databasesMS VisioMicrosoft OfficeSoftware upgradesAnalytical skillsClient serviceCommunication skillsTeam playerProblem solving

Required

High School Equivalent / GED (Required)

3+ years of IT experience supporting applications (Required)

Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)

Notable client service, communication, presentation and relationship building skills. (Required proficiency)

Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)

Must have strong written and verbal communication skills. (Required proficiency)

Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)

Knowledge of MS Visio and Project. (Required proficiency)

Knowledge of SQL databases. (Required proficiency)

Ability to work with servers and apply software upgrades. (Required proficiency)

Knowledge of disaster recovery and backup procedures. (Required proficiency)

Epic Application Certification (Required)