IBC Bank · 1 month ago
Internet Services Support Specialist
San Antonio, TX
Full-time
Onsite
New Grad, Entry LevelIBC Bank is dedicated to the growth and success of its employees and communities. The Internet Services Support Specialist is responsible for maintaining the IBC website and portal, providing online and mobile banking support, and supporting eMedia.
BankingFinancial ServicesInsuranceMortgageVenture Capital
Responsibilities
Support Online Banking Operations (Daily production issues – Bill Pay, Transfers, etc.)
Troubleshoot escalated customer support issues to include but not limited to: Online banking activity (Bill pay, transfers, fraud, etc.)
Assists with defects & enhancements for online and mobile banking. Opens tickets with Q2 for tracking
Performs QA testing for any new changes for online and mobile banking
Assist VIPs with IBC Bank Online support
Fulfilling Service Level Agreements for every type of issues
Responsible for supporting all project follow-up and testing to include fixes, enhancements + upgrades for Online and Mobile Banking Products (Consumer/Retail Platform)
Update and execute test plans, reviewing and updating release notes published by the Vendors in their portals
Reporting and follow up of issues/errors identified during the testing
Follow up on issues escalated in vendor portals
Daily checking of the systems to identify errors/issues in the daily operation
Escalate vendor issues to Online Services Manager
Evaluate daily reports for activities and actively participate in Daily Operations meeting with the Online Services manager
Assist Online Services Manager with tasks and/or projects
Assist to develop and maintain Policies & Procedures for Online Banking, Website & Portal
Attend webinars and seminars to continue to gain knowledge of processes that effect Online Banking, Mobile Banking, Compliance, eSign, etc
Perform other duties as necessary and assigned
Qualification
Required
Support Online Banking Operations (Daily production issues – Bill Pay, Transfers, etc.)
Troubleshoot escalated customer support issues to include but not limited to: Online banking activity (Bill pay, transfers, fraud, etc.)
Assists with defects & enhancements for online and mobile banking. Opens tickets with Q2 for tracking
Performs QA testing for any new changes for online and mobile banking
Assist VIPs with IBC Bank Online support
Fulfilling Service Level Agreements for every type of issues
Responsible for supporting all project follow-up and testing to include fixes, enhancements + upgrades for Online and Mobile Banking Products (Consumer/Retail Platform)
Update and execute test plans, reviewing and updating release notes published by the Vendors in their portals
Reporting and follow up of issues/errors identified during the testing
Follow up on issues escalated in vendor portals
Daily checking of the systems to identify errors/issues in the daily operation
Escalate vendor issues to Online Services Manager
Evaluate daily reports for activities and actively participate in Daily Operations meeting with the Online Services manager
Assist Online Services Manager with tasks and/or projects
Assist to develop and maintain Policies & Procedures for Online Banking, Website & Portal
Attend webinars and seminars to continue to gain knowledge of processes that effect Online Banking, Mobile Banking, Compliance, eSign, etc
Perform other duties as necessary and assigned
Effective oral and written communications skills
Typing 30 wpm and ten key by touch
Proficient in MS Office
Proficient in Adobe Creative Suite (Photoshop, Flash, etc)
Familiar with Quicken, QuickBooks
College degree desired; banking experience may take the place of college education
Previous banking experience highly desired
Preferred
Bilingual preferred
Company
IBC Bank
International Bank of Commerce is a state chartered bank owned by International Bancshares Corporation
Founded in 1966
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Neundorf
CEO-Chairman
Dale Randol
President/CEO
Recent News
2025-11-07
2025-10-14
Morningstar.com
2025-08-07
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