Highpoint Technology Group · 1 month ago
Data Center Team Lead - Atlanta GA
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expHighpoint Technology Group is seeking a Data Center Engineer Lead responsible for overseeing data center facilities services and leading a team of technicians. The role involves maintenance, troubleshooting, and management of critical infrastructures while ensuring efficient operations and customer service.
Information Technology & Services
Responsibilities
Manage team and staff performance
Influence, motivate, and enable others to contribute to the organization's success
Monitor all critical facilities including HVAC, Electric, and Mechanical systems
Monitor the critical service delivery infrastructure for both customer facing and internal networks
Serves as a point of contact for external customer issues when reported to the Operations Command Center
Day-to-day delivery of all move, add, and change (MAC) requests including hardware installations and network cabling
Document and implement best practices and processes to minimize operational downtime
Assist in creating 'Method of Procedure' documents for personnel to follow for planned and unplanned events
Maintain appropriate facility and networking inventories for both customer and internal use systems
Assists with coordination, communication, and escalation efforts during emergency recovery events for customers
Assists with the development of tools that will enhance the team’s performance
Contributes to outage postmortem analysis meetings and discussions
Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits at any moment
Creates, updates, and closes service tickets
Perform remote hands work for internal and external customers
Perform Facilities Rounds and escalate pertinent information
Process in and out bound shipping/receiving for Deliveries
Provide data center escorts as requested
Qualification
Required
Minimum of FIVE YEARS working in a Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment
Strong verbal and written communication skills
Ability to work with senior company leaders in the delivery of exceptional customer service
Ability to maintain Service Level Agreements (SLA's) through the implementation of proactive issue detection and reporting tools
Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries
Excellent problem-solving skills and attention to detail, with the ability to work independently and as part of a team
Proven leadership and supervisory skills, with experience managing and mentoring a team of technicians
Ability to prioritize in a complex, fast-paced environment
Ability to work in a fast-paced, high-pressure environment and handle multiple tasks simultaneously
Ability to lift up to 50lbs. and work in elevated or tight locations
High School diploma/GED
Certification or formal training in data center operations is required
Strong knowledge of electrical, mechanical, and HVAC systems, including the ability to read and interpret technical manuals and schematics
Preferred
Prior military experience preferred but not required
Technical certification in electrical, mechanical, or HVAC systems preferred
Company
Highpoint Technology Group
Highpoint Technology Group helps IT Business As most small and medium sized businesses can attest to, IT can be a real challenge to manage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase