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Abacus Technology Corporation · 1 month ago

Ivanti System Administrator

Artesia, NM

Full-time

Hybrid

Mid Level

3+ years exp

Abacus Technology Corporation is seeking an Ivanti System Administrator to support IT service desk ticketing systems for the Federal Law Enforcement Training Centers (FLETC). The role involves administering and maintaining the Ivanti Service Manager platform and related systems, ensuring optimal performance and compliance with security standards.

Information TechnologySoftwareTelecommunications

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Administer, configure, and maintain the Ivanti Service Manager platform and related systems, including Ivanti Voice Server, Asset Manager, and Change Manager

Perform regular maintenance on servers and workstations, including applying OS updates, patches, and backups

Configure and customize Service Desk modules to support incident, problem, change, and asset management processes

Monitor system performance and implement upgrades to ensure optimal performance levels

Provide support to users, diagnose, and resolve technical issues related to Ivanti and general system environments

Ensure system security, manage user permissions, and conduct audits to maintain compliance with policies and standards

Support and develop automation workflows within the Ivanti platform

Integrate Ivanti tools with other IT systems

Develop and enforce standard operating procedures

Qualification

Ivanti Service ManagerIvanti Voice ServerIvanti Asset ManagerIvanti Change ManagerIvanti certificationDatabase designIT Service ManagementAnalytical skillsTroubleshooting skillsCollaboration skillsCommunication skills

Required

3+ years experience in systems administration for Ivanti systems

HS diploma or GED

Extensive experience with database design and administration, designing data schemas and structures that maintain clear referential integrity

Extensive experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager

Proven experience designing and maintaining database schemas and structures with strong referential integrity

Knowledge of IT Service Management (ITSM) principles, including incident, problem, change, and asset management

Strong analytical and troubleshooting skills with attention to detail and accuracy

Able to collaborate effectively with cross-functional IT teams and communicate complex concepts clearly

Must be a US Citizen

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information