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WSFS Bank · 3 weeks ago

Corporate Trust Custody Manager

Wilmington, DE

Full-time

Onsite

Mid, Senior Level

$63K/yr - $103K/yr

4+ years exp

WSFS Bank is a locally headquartered bank and wealth management company that empowers its associates to grow their careers and support their communities. The Corporate Trust Custody Manager will oversee the physical document custody operations and security management of client assets, ensuring compliance with security protocols and managing a team responsible for custodial services.

BankingFinanceFinancial Services

Responsibilities

Lead and manage the Corporate Trust Custody team, providing comprehensive training, guidance, and subject matter expertise on physical document handling, vault operations, security protocols, and custodial certification processes for all collateral types including mortgages, auto loans, credit card receivables, and securities

Oversee the complete physical document custody lifecycle including: receipt and check-in processes, document verification and exception resolution, secure vault storage management, document retrieval and release protocols, and destruction procedures in accordance with retention policies

Implement and maintain robust security and control procedures for physical custody operations, ensuring compliance with internal risk management policies, regulatory requirements, and industry best practices for document safekeeping and asset protection

Review and approve custodial certifications, document exception reports, and vault inventory reconciliations completed by custody associates to ensure accuracy and completeness

Manage the closing process for new custody accounts by coordinating physical document receipt, reviewing and negotiating custodial agreements, resolving documentation issues with counsel and clients, and ensuring all collateral is properly secured and inventoried

Execute and oversee trading activities for securities custody accounts including DVP (Delivery Versus Payment), DTC (Depository Trust Company), and Federal Reserve settlements, maintaining appropriate controls and documentation

Conduct regular physical audits of vault inventory, document condition assessments, and security compliance reviews to maintain the integrity of custodial operations

Ensure exceptional client service by promptly responding to document access requests, status inquiries, and custodial reporting needs while maintaining strict security protocols and confidentiality

Collaborate with internal stakeholders and external clients on custody-related matters, demonstrating sensitivity to security requirements and operational constraints while building strong professional relationships

Develop and execute strategic initiatives to enhance custody operations efficiency, security measures, and service delivery while meeting departmental revenue and expense objectives

Maintain comprehensive knowledge of custody policies, procedures, security protocols, and regulatory requirements specific to physical document management and collateral safekeeping

Manage multiple concurrent custody projects, document processing deadlines, and audit requests while ensuring operational continuity and service quality

Qualification

Corporate Trust custody servicesPhysical document managementVault operationsSecurity protocolsCustodial certification processesMS Office SuiteDocument tracking applicationsAttention to detailInterpersonal skillsWritten communicationOrganizational skills

Required

Bachelor's degree, preferably in business, finance, or related field, or equivalent work experience in custody operations or document management

Minimum of 4-6 years of demonstrated successful experience in Corporate Trust custody services, physical document management, vault operations, or related collateral management field

Proven expertise in physical custody operations including document handling, vault security protocols, inventory management, and custodial certification processes

Strong knowledge of security and risk management principles related to physical asset safekeeping, access controls, and audit compliance

Proficiency in MS Office Suite required

Demonstrated competency with numbers, basic accounting principles, and document exception reconciliation

Excellent verbal, interpersonal, and written communication skills with ability to clearly explain custody procedures and security requirements to diverse audiences

Exceptional attention to detail and organizational skills essential for managing physical document custody operations and maintaining accurate vault inventories

Ability to work independently with minimal supervision while exercising sound judgment in handling confidential materials and security-sensitive operations

Capacity to read, interpret, and execute complex custodial agreements, security documentation, and collateral management requirements for Corporate Trust transactions

Ability to effectively communicate custody status, document exceptions, and security matters with managers, clients, and external parties in a clear and professional manner

Preferred

Experience with custody management systems, document tracking applications, and ability to develop metrics for monitoring custody operations and vault inventory is strongly preferred