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Enlighten · 2 weeks ago

Technical Writer (Hybrid) - 26088

Columbia, MD

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $110K/yr

6+ years exp

Enlighten is a leader in big data solution development and deployment, specializing in cloud-based services and data science. They are seeking a Technical Writer to develop and maintain various technical documentation, collaborating with teams to ensure clarity and accuracy across multiple formats.

ElectronicsGovernmentInformation TechnologyMessaging

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Software Documentation: Develop, write, and update technical documentation for internal and external audiences, including user guides, API documentation, integration manuals, and system architecture descriptions, utilizing information gathered from software development systems (e.g., Jira, Confluence, version control systems)

Testing and Quality Assurance Documentation: Collaborate with QA and development teams to document test plans, test cases, and test results, ensuring clarity and traceability of system requirements and verification activities

Security Documentation: Draft, review, and maintain System Security Plans (SSPs), Standard Operating Procedures (SOPs), and other compliance-related documentation in accordance with relevant security frameworks and organizational policies

Content Management: Edit, standardize, and proofread content for clarity, consistency, grammar, and technical accuracy across all documentation channels

Visual Content: Collaborate with the graphics team on original product design while also capturing, editing, and integrating screenshots, diagrams, and other visual aids into documentation to improve user comprehension and usability

Editorial Writing: Contribute to corporate communications and knowledge sharing through occasional editorial and/or persuasive, audience-focused content for marketing collateral, such as blog posts, internal newsletters, commercial copy, video scripts, or web content

Meeting Minutes and Records: Accurately record and distribute meeting minutes for critical development, security, and project planning meetings, tracking action items and decisions

Stakeholder Collaboration: Interview subject matter experts (SMEs), developers, and product managers to gather necessary information for documentation

Other duties as assigned

Qualification

Software DocumentationSecurity DocumentationDocumentation ToolsTechnical WritingAgile MethodologiesVersion Control SystemsEditorial WritingStakeholder CollaborationVisual Content EditingCommunication Skills

Required

A current Secret level U.S. Government security clearance is required; U.S. citizenship required

6 years relevant experience with Bachelors in related field; 4 years relevant experience with Master; or High School Diploma or equivalent and 10 years relevant experience

Ability to translate complex technical concepts and solutions into multiple types of documents tailored to a variety of audiences

Experience working with software development teams

Proven experience as a Technical Writer, preferably within a software development or technology environment

Demonstrable experience working with and extracting information from software development systems (e.g., source code repositories, ticketing systems like Jira, knowledge bases like Confluence)

Expertise in developing and writing formal technical documentation, including experience working with and documenting test plans and system security plans (SSPs)

Proficiency in capturing and editing screenshots and other graphics for documentation

Excellent written and verbal communication skills, with a strong emphasis on grammar, style, and organization

Proven ability to accurately take and format meeting minutes for technical and project-related discussions

Proficiency with common documentation tools (e.g., Markdown, HTML/CSS, Microsoft Office Suite, Adobe Acrobat)

Familiarity with documentation standards/best practices and Agile development methodologies (Scrum)

Experience with version control systems (e.g., Git)

Demonstrated proficiency with AI writing assistance and content generation tools (e.g., ChatGPT, Grammarly AI, Gemini or industry-specific AI documentation platforms)

Must be able to work in a hybrid environment, spending an average of 1 day per week at our Columbia, MD office. Flexibility is essential to adapt to schedule changes as needed