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K2 Services · 20 hours ago

Site Supervisor - Law Firm

Boston, MA

Full-time

Onsite

Mid Level

$26.24/hr - $32.80/hr

K2 Services is a company that values employee engagement and exceptional client service. The Site Supervisor is responsible for overseeing daily operations at client sites, ensuring productivity and excellent service while managing the team and their development.

ConsultingInformation Technology

Responsibilities

Serves as the principal liaison between the employees and the Client

Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service

Continuously looks for opportunities to increase the efficiency of operation

Seeks opportunities to increase services and makes recommendations to the key contact

Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

Recruits and interviews potential candidates for available positions at the site

Hires, trains, supervises, evaluates and develops all personnel assigned to the site

Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

Qualification

Supervisory experienceClient service orientationMicrosoft productsAttention to detailVerbal communicationWritten communicationLeadership abilityInitiative

Required

High School Diploma or equivalent; Associate Degree preferred

Previous supervisor experience in a client service-oriented field, preferably mail/copy/production

Detail oriented with good attention to detail

Good verbal and written communication skills

Strong initiative required; ability to work independently with minimal direct supervision

Ability to lead others in a professional manner

Working knowledge of Microsoft products including MS Word, Excel and Outlook

Ability to lift or move 40 lbs. or greater

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs

Ability to walk, bend, kneel, stand or sit for an extended period of time

Monday-Friday 9am-6pm / flexible to adjust shift as necessary for coverage and occasional Overtime

Company

K2 Services

K2 Services, LLC is a leading technology-enabled services provider, specializing in IT managed services, unified support and enterprise technology platforms for the legal industry.

Founded in 1989