CrossCountry Mortgage, LLC · 3 months ago
Operations Solutions Analyst
United States
Full-time
Remote
Mid Level
$65K/yr - $80K/yr
4+ years expCrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender, recognized for its exceptional culture and employee engagement. The Operations Solutions Analyst will bridge the gap between business stakeholders and technology teams, ensuring that business needs are met through effective communication and documentation of technical requirements.
FinanceFinancial ServicesLendingMortgage
Responsibilities
Collaborate with specialists to understand business needs, workflows, and gather technical requirements for requests and projects
Convert business requests into clear, detailed user stories for technology teams ensuring alignment with project goals and objectives
Develop and document stories in JIRA, including comprehensive QA testing criteria to ensure accurate and effective testing
Review business requests with technology teams to ensure understanding, feasibility, and alignment on project goals
Facilitate and troubleshoot any challenges associated with the request
Establish and maintain effective business relationships with internal and external partners
Oversee the completion and success of customer support initiatives across multiple requests and projects, ensuring stakeholder satisfaction
Communicate expectations clearly with stakeholders to ensure alignment and prevent misunderstandings
Assist with providing material and documentation for audits and reviews
Lead and participate in meetings to gather requirements, present findings, and provide status updates to stakeholders
Take on additional responsibilities as required to support the success of the team and the business
Qualification
Required
4+ years' experience in the mortgage industry
Encompass LOS experience
Knowledge of the overall mortgage workflow
Knowledge of all agency guidelines
Knowledge of compliance and disclosure requirements
Excellent prioritization, organization, and time management skills
Excellent conflict management and negotiation skills
Proficient in Microsoft Office suite (Word, Excel, and Outlook)
Preferred
JIRA experience, a plus
Benefits
Medical
Dental
Vision
401K
Company-provided short-term disability
An employee assistance program
A wellness program
Company
CrossCountry Mortgage, LLC
Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.
5001-10000 employees
H1B Sponsorship
CrossCountry Mortgage, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (16)
2023 (9)
2022 (17)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.9BKey Investors
Ares Management
2025-11-18Debt Financing· $600M
2025-09-24Debt Financing· $900M
2021-11-23Debt Financing· $400M
Leadership Team
Tom Kraft
Senior Vice President Operations - West
Rob Sampson
Executive Vice President
Recent News
2026-01-24
Company data provided by crunchbase