Customer Service Phone Support (Nigeria) - 10/25 jobs in United States
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ModSquad ยท 2 months ago

Customer Service Phone Support (Nigeria) - 10/25

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

ModSquad is a company that has been transforming the Customer Experience Services industry since 2007, partnering with top brands for customer support and community management. They are seeking dedicated individuals to join their talent network as Customer Phone Support Mods, where the role involves tackling customer inquiries and ensuring a positive customer experience.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware

Responsibilities

Respond swiftly and professionally to customer inquiries, delivering accurate, helpful information
Troubleshoot customer issues, escalating complex cases when necessary
Maintain organized records of interactions in our CRM
Ensure customer issues are fully resolved and customers are 100% satisfied
Educate customers on product features and services
Adhere to company protocols for smooth interactions
Provide feedback on common issues and suggest improvements

Qualification

Customer ServiceCommunication SkillsProblem SolvingCRM SoftwareDetail-OrientedTime ManagementAdaptability

Required

Clear, professional, and friendly communication skills
Quick-thinking and effective problem resolution
Calm, collected, and genuinely caring
Meticulous documentation of customer interactions
Efficient multitasking and prioritization
Comfortable with CRM software, phone systems, and basic computer tools
Open to change and new challenges
Self-motivated and disciplined in a remote environment

Benefits

Work from Anywhere! Enjoy 100% remote work and flexibility.
Exciting Global Clients! Collaborate with startups and Fortune 500 companies.
Inclusive & Diverse Culture! Join a global team from 90+ countries.
Tools for Success! Access cutting-edge digital tools and training.

Company

ModSquad

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Glassdoor3.6
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ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
dateFounded in 2007
location
Sacramento, California, USA
people-size10001+ employees
web-link
http://modsquad.com/

Funding

Current Stage
Late Stage

Leadership Team

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Amy Pritchard
CEO
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David Wohlwend
Senior Vice President of Finance and Accounting
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Company data provided by crunchbase