Jabil · 2 months ago
IT Supervisor Operations
Salisbury, NC
Full-time
Onsite
Entry, Mid Level
2+ years expJabil is a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. The IT Supervisor Operations will lead and supervise IT staff, manage daily operational issues, and ensure effective IT service delivery while focusing on continuous improvement and customer satisfaction.
ElectronicsHardwareManufacturing
Responsibilities
Lead and supervise IT staff while managing the identification, prioritization, and resolution of daily operational issues and opportunities for improvement
Ensure that all phases of IT services are coordinated, monitored, logged, tracked, and appropriately resolved
Assign personnel to various operations and direct their activities. Regularly interact with peers and customers, focusing on business processes and systems
Review and evaluate work performance and prepare reports accordingly
Participating in the Recruitment of IT support personnel
Training of site and corporate tools, processes and service delivery
Participate in Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs, etc
Participation in metrics management and performance of IT support and services
Participation and coordination of work schedules, priorities, and performance management of personnel for IT-related tasks and services
Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team, including the analysis of key metric data
Compliance with regulatory requirements, Security policies, and SOX-related activities
Schedule personnel job duties to provide necessary coverage
Participate in the exchange of ideas and information within the department
Organize verbal and written ideas clearly and use an appropriate business style
Provide regular updates to appropriate managers
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in the field.”
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
Confer with the reporting manager on complex or unusual situations
Establish new measurement systems if/where possible
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer-specific
Qualification
Required
Ability to work effectively under pressure with constantly changing priorities and deadlines
Understand and embrace the business and IT strategic direction
Understand business processes and business tools in the current environment
Adhere to all safety and health rules and regulations associated with this position and as directed by the supervisor
Engage with customers to evaluate issues and opportunities for improvement
Demonstrated leadership experience
Interpersonal skills in working with the customer, management and technical teams in a 'self-starter' role
Excellent written and verbal communication skills
Strong attention to detail
SAP knowledge
2-3 years of work-related experience required
Preferred
Bachelor's Degree preferred
Minimum of 1-2 years of management experience preferred
ITIL experience preferred
Project management experience
Benefits
Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities
Company
Jabil
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
10001+ employees
H1B Sponsorship
Jabil has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (32)
2023 (40)
2022 (71)
2021 (39)
2020 (60)
Funding
Current Stage
Public CompanyTotal Funding
$4.2B2026-01-15Post Ipo Debt· $1B
2025-06-18Post Ipo Debt· $3.2B
1993-05-07IPO
Leadership Team
Steve Borges
EVP/CEO Jabil Heal
Sherman Tang
CTO, Compute and Storage
Recent News
legacy.thefly.com
2026-01-23
2026-01-23
2026-01-21
Company data provided by crunchbase