Apply on Employer Site

Landstar · 1 month ago

Logistics Operations Coordinator

Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America

Full-time

Onsite

Entry Level

$18.28/hr - $22.86/hr

1+ years exp

Landstar is a transportation logistics company that prides itself on safe and reliable services through a network of independent agents. The Logistics Operations Coordinator will ensure a seamless customer experience by solving problems and coordinating logistics for time-sensitive freight, while also providing support to agents and customers.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Monitor customer websites i.e. EDI, eSupplier Connect, Penske, LMS (Ryder) for on-time pickup and delivery

Respond to and resolve pickup, transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers

Document and complete any real or potential issue on the Landstar Service Incident Report (LSIR)/Exception Report

Handle all incoming customer calls tracking loads, adding or canceling shipments of contracted routes

Administer load enhancements to ensure coverage of automotive shipments

Monitor all loads in transit to ensure loads are tracking and progressing toward on time delivery

Assist agents in covering their automotive freight

Assist agents in understanding all customer scorecards and requirements

Train agents on how to use and update all customer websites

Qualification

Logistics coordinationCustomer serviceGeographical knowledgeMicrosoft WordMicrosoft ExcelMulti-taskingOrganizational skillsVerbal communicationWritten communicationIndependent work